It Technician I

Join the area’s largest independent full-line authorized provider of the industry’s top-three manufacturers for copier, printer, and multi-function product (MFP) technology as an IT Technician I located in Erie, PA.

Perform first contact resolution of helpdesk service calls that relate to computer use typical of desk-based and remote operation environments.

Responsibilities

• Proficient in setup, configuration and Operations/Maintenance of Server Hardware/OS.
• Proficient in setup, configuration and Operations/Maintenance of Backup Hardware/software.
• Ability to install EDR and Remote Management tools.
• Maintains timely and complete documentation of all daily and project work.
• Knowledge of relevant technologies and maintain selected technical certifications.
• Remote and on-site troubleshooting and support of UPS, Server hardware and software.
• Monitors alerts for alarms via documented procedure and escalate to senior team members as needed.
• Receive, process, and inventory client equipment shipped to Ascent Data.
• Setup, and configure new computer equipment per client specifications.
• Communicate with Clients directly to schedule on-site visits as needed.
• Prioritizing issues.
• Performance of outstanding customer service.
• Strong experience with Windows 10 Desktop Support.
• Basic knowledge of Windows Server Systems Administration to include Active Directory Users and Computers, SMB Network Share Permissions, and Print Server Management.
• Familiarity with ticketing systems.
• Resolve issues that arise.
• Ability to work and set goals with little supervision.
• Exhibits strong work ethic.
• Desire to achieve success through hard work and commitment.
• Must posess a valid driver’s license and proof of insurability.

• Possess a bachelor or associate degree in Computer Science or Information Technology.
• Proven software and network troubleshooting skills.
• Print-Audit and papercut knowledge or willing to learn.
• Superior phone presence.
• Strong written skills.
• A desire to excel as a technologist in a fast-paced environment.
• Must possess experience with all Microsoft Office applications.
• 1to 3 years in a technical support role.
• Bring energy and enthusiasm into a team environment with the ability to work collaboratively.

OUR MISSION STATEMENT

“Helping businesses thrive by delivering cutting edge office technology, solutions, and unparalleled customer experiences!”

OUR CORE VALUES

Positivity * Loyalty * Accountability * Innovation * Dependability

These are the core values that are the focus of our company culture that allow Ford Office Technologies to fulfill our mission every single day. Our values unite everyone toward a common goal and provide the foundation for a team environment that supports “what’s next” as we expand and grow the company, and the team. They service as the pathway to keep us at the forefront of the industry. We work very hard to solidify the trust that has been placed in us to bring our customers the very best experiences, as well as seamless office solutions now and into the future. From the beginning, Ford’s primary focus has been the customer. We have always believed that going the extra mile to make certain that we offered an unprecedented experience was the only way to do business and that in turn, our customers would come to value Ford Office Technologies as their company of choice.

Contact Nicole Ross, HR Manager with any questions at (724) 691-6928.