It Technician

IT Technician
We're Hiring!
Do you have a passion for our community and the skill set to support growth at an up-and-coming health organization? Progressive Community Health Centers is hiring for an IT Technician at our Lisbon Avenue Health Center. This position does NOT require nights, holidays, or weekends!
Schedule: Monday - Friday, 8:30 am - 5:30 pm
Who are we?
Founded in 1999, Progressive Community Health Centers is an independent non-profit organization that operates four clinic locations in Milwaukee, Wisconsin. More than 100 employees support our agency's mission to improve the health and quality of life of the community by providing culturally competent services that address identified needs. We provide high quality, comprehensive care to roughly 16,000 patients annually, a majority of who are low-income. No one is ever turned away from our clinics based on insurance status or ability to pay. We value a patient-centered philosophy and provide range of services that include family medicine, internal medicine, women's health, urgent care, dental, radiology and integrated behavioral health. We also offer supportive services such as case management, health education and benefits enrollment.
What will you do?
Responsible for providing technical assistance, support and set-up related to computer systems, hardware, or software. Responds to requests, runs diagnostic programs, isolates problem, and determines and implements solution. Supports staff in working with the different Systems, maintaining documentation, helpdesk support for Windows Desktops, Microsoft Software, IP Phones, and peripheral IT equipment. Also creates Windows and Exchange accounts and maintains the IT equipment inventory.
ESSENTIAL FUNCTIONS AND DUTIES

1. Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware, either in person or over the phone.
2. Install, modify, and repair computer hardware and software includes using imaging software to back up and restore desktop computer images.
3. Clean up computers and run diagnostic programs to resolve problems.
4. Install computer peripherals for users.
5. Valid Wisconsin driver's license needed for local travel between sites.
6. Perform other job-related duties as may be assigned.

KNOWLEDGE and SKILLS

1. Demonstrate initiative, ability to work with others, and good professional judgment.
2. Ability to work independently and organize time effectively.
3. Excellent written and verbal communication skills.
4. Strong organizational skills and attention to detail.
5. Knowledge of and well-skilled in Microsoft Word, Excel, Outlook, and PowerPoint.
6. Ability to relate well to people from diverse ethnic and cultural backgrounds.

EXPECTED BEHAVIORS

1. Treat all people with dignity, respect, and compassion.
2. Honor diversity in practices of faith, traditions, and culture.
3. Recognize the good work and accomplishments of others.
4. Invite and acknowledge the concerns, suggestions, and opinions of others.
5. Protect personal and professional privacy and confidentiality.
6. Communicate truthfully and expect others to do the same.
7. Identify and resolve difficult issues.
8. Seek out and participate in opportunities for development.
9. View change as an opportunity.
10. Accept and offer feedback that promotes respect and leads to development.
11. Seek out education and training to build job skills.
12. Exceed expectations of patients and colleagues.
13. Strive to exceed job requirements.
14. Seek to continuously improve work processes.
15. Work with others in the spirit of teamwork.
16. Be accountable for the successful completion of the scope of work.
17. Make decisions about time and work resources that avoid waste and duplication.
18. Conserve natural and environmental resources.
19. Maintain health, safety, and security in the workplace.

EDUCATION AND EXPERIENCE:
This position requires a minimum of 1-year of experience working in a Windows environment or Certificates issued by an IT training facility, such as CompTIA, Microsoft, Cisco, or an equivalent combination of education and training. Has knowledge of commonly-used concepts, practices, and procedures within the information technology field. Must be able to interpret instructions and pre-established guidelines to perform the functions of the job and work under immediate supervision.
QUALIFICATIONS
To perform this job successfully, the employee must be able to perform each essential function, as well as the physical and mental requirements satisfactorily. The requirements listed above are representative of the knowledge, skills, abilities and other characteristics required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
It is mandatory that all employees, employed providers and volunteers are vaccinated. All hired candidates must submit proof of vaccination prior to their orientation. This is a mandatory requirement for Progressive Community Health Centers. The purpose is to minimize exposure to and transmission of COVID-19 and the influenza virus in the workplace by providing occupational protection to employees and thereby preventing exposure to members of the community, which we serve.
Equal Employment Opportunity: Progressive Community Health Centers is an equal opportunity employer and will not discriminate against employees or prospective employees on basis of age, race, creed, color, religion, marital status, sex, national origin, ancestry, citizenship, sexual orientation, disability, arrest and/or conviction record, military status, protected veteran status, or any other characteristic or status protected by law.