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Form of workAbout Us:
IKM Building Solutions, Inc. is an innovative commercial HVAC, facilities, and MEP services company. Through innovative design, quality execution, and 90+ years of experience providing total mechanical solutions, we help clients across Wisconsin meet their facilities’ full lifecycle requirements.
We are looking for employees to be part of a rewarding, productive work environment. Together, we solve complex challenges, complete ambitious projects, and deliver top-quality service. Our drive to create more efficient, sustainable, comfortable environments for our customers continues to fuel our strong market position – and is the foundation on which our employees build fulfilling careers.
To encourage the development of your full potential, we offer vast opportunities to learn new skills and experience innovation at work.
Job Title: IT Support Technician – West Allis, WI
Job Summary: The IT Support Technician role is to provide a point of contact for end users to receive support and maintenance within the organization’s computing environment. This includes installing, maintaining and upgrading all PC hardware, mobile devices and equipment to ensure optimal performance. The person will also do basic troubleshooting (in person, by telephone, or electronically) in a timely and accurate fashion and provide end-user assistance when/where required.
Essential Duties and Responsibilities:
- Day-to-day IT support.
- Install, support, and maintain computer desktops, laptops, phones, tablets, printers and/or related hardware and software, including imaging/deploying computers and peripherals for new hires.
- Provide 1st and 2nd level support for the end-user community including remote users.
- Provide basic Active Directory Users & Computers Support.
- Respond to requests for technical assistance in person, via phone, and electronically in a professional and friendly manner.
- Cultivate good working relationships with end users and team members.
- Analyze and resolve end user software and hardware issues and provide end user training where required.
- Thoroughly record information into Cherwell Service Desk Tool to ensure resolution in compliance with service level agreements and EMCOR IT SOP’s.
- Manage IT assets, keep asset management systems up to date.
- Support several offices and jobsites with varying degrees of connectivity and complexity.
- Other tasks as required by management.
Experience:
- Valid driver’s license and reliable transportation required as travel to other sites is necessary on occasion.
- Microsoft Windows 10 & 11 familiarity.
- Microsoft Office Suite familiarity.
- High school diploma or equivalency required.
Preferred Experience:
- CompTIA or Microsoft Certifications or comparable experience.
- Windows Server 2016 & 2019 usage/support.
- iPhone/iPad usage/support.
- Microsoft Intune, SCCM and Autopilot or similar endpoint management technology.
- Basic Microsoft Active Directory knowledge.
- Basic network troubleshooting skills (TCP/IP, DNS, DHCP).
- Ability to diagnose and resolve basic technical issues.
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
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