Itil Service Manager (Remote)

NOTE: THIS POSITION IS TO JOIN AS W2 ONLY.

ITIL Service Manager

Location: Remote

Contract to Hire Position

About the Position: We are seeking an ITIL Service Manager/Analyst who will serve on projects crucial to ensuring Client's configuration management database is accurate, complete, and ready for ingestion by other systems to support critical processes within the organization. This will involve defining, collecting, and managing data, discovery and service modeling, integrating tools into the CDMB, and defining improvements.

Responsibilities:

• Maintain the accuracy and integrity of the CMDB along with ensuring we are following the CSDM (Common Service Data Model
• Support the development of Application Services, Business Services, Technical Services, and their corresponding mappings and integrations.
• Define & Map Business Capabilities to Business Applications
• Configure/manage Service Mapping to make all ServiceNow applications service-aware using the CSDM framework.
• Identify and document the relationships between IT infrastructure, services, and business services, and ensure that the CSDM accurately represents these relationships.
• Effectively communicate insights into the data
• Support the deployment of automated processes and the underlying digital operating procedures
• Handle communication with multiple stakeholders
• Find opportunities to improve and enhance our existing CMDB

Experience & Certifications:

• Experience with CMDB and CSDM
• Experience with Knowledge of ServiceNow and Service Maps.
• ITOM experience is preferred
• Background in Assets Management
• Analyzing, synthesizing, finding patterns and drawing conclusions from the data sets to develop summaries, and find actionable insights.
• Preferred: ITIL4 Foundations certification

Other Skills

• Asset tracking
• System security
• Work well in teams and alone