It Systems Manager For Dining Services

Job no: 502801
Work type: Exempt Staff Full-time
Location: Partial Remote, Bethlehem
Categories: Information Technology

Systems Manager evaluates and resolves issues related to Dining Services systems as well as assists with upgrades, purchases, and installations. Position supports a variety of network-connected dining devices, such as point-of-sale terminals, retail kiosks, and similar technologies. While the primary focus of this role is Dining Services, this position may provide occasional support to other Auxiliary Services areas. The Lehigh community takes seriously our commitment to antiracism and The Principles of our Equitable Community.

Position Number: S97300This position is a Grade: 11-40 with an approximate salary range of $81,450-$99,080 and is subject to change based on experience, skills and qualifications

Lehigh University offers a comprehensive and family friendly benefits package which includes but is not limited to Health Care, Retirement and Educational benefits. Information can be found on our website at https://hr.lehigh.edu/benefits

1. Serve as subject matter expert installing, troubleshooting and supporting network-connected dining technologies, including:
*Computer hardware and software in administrative, operational and retail environments (such as PCs, printers, smartphones, etc)
*Micros / Oracle point-of-sale terminals (both fixed hardwired and cellular mobile)
*Self-service ordering kiosks
*Credit card and contactless payment equipment
*Kitchen displays and kitchen ticket printers
*Online ordering platforms
*Employee time clock hardware and software
*Specialized food services software (such as Catermate)

2) Perform general day-to-day information technology support support for Dining Services
*Install and troubleshoot hardware and software problems on various technology platforms (such as PCs, printers, smartphones, etc)
*Troubleshoot, install and upgrade Macintosh and Windows operating systems
*Configure personal computers, software and peripheral devices
*Research, resolve and follow-up on software, hardware and/or network problems
*Log and maintain incident reports and record solutions
*Upgrade operating systems and other software on a regularly scheduled basis
*Install and test software upgrades for compatibility with existing applications and hardware
*Provide and adjust access rights to networked resources to appropriate individuals as needed
*Consults and assists with data recovery and system images

3) Manage relationships and implementation of vendor-provided technology
*Assess IT vendor products, inquire about their services, negotiate pricing and communicate product or service-related concerns. This includes cellular service providers
*Research available IT vendors to determine which vendors offer the best pricing and product quality
*Collect feedback from division staff and relay concerns to vendor
*Develop and sustain relationships with IT vendors

4) Provide project management for all technology undertakings within Dining Services
*Establish project budget estimates
*Secure project support of departmental leadership
*Develop project timelines, milestones and deliverables
*Execute, monitor, manage and report project work efforts
*Closeout projects with appropriate training and documentation

5) Ensure alignment of Dining Services with university-wide technology strategy, policy and best practices
*Ensure that LTS and Dining Services are fully aligned and unified in support efforts
*Ensure all technologies are appropriately secured, patched and updated to address security concerns
*Ensure authentication mechanisms leverage multi-factor authentication wherever possible
*Document technical configurations consistent with LTS documentation standards
*Regularly meet and collaborate with other LTS staff to keep abreast of university technology intuitive, changes, challenges and opportunities

6) Perform IT asset management duties
*Research and test technology hardware to make appropriate recommendations
*Evaluate software licensing and make appropriate recommendations
*Create budgets aligned to IT asset life cycles
*Utilize IT asset service contracts as needed to maintain system reliability

Special ConsiderationsPersons with disabilities who anticipate needing an accommodation for any part of the interview or hiring process may contact Lehigh's Accommodations Specialist at inada@lehigh.eduOccasional evening and weekend response to urgent issues is requiredThe duties of this position may allow the employee to work partially remote as deemed appropriate by their supervisor Qualifications

Bachelor's Degree in Computer Science, Information Technology, or the equivalent combination of education and experience; Master's Degree preferred

Five to eight years of related work experience

Prior technology experience in a food service environment

Strong understanding of network switching and routing protocols
Ability to use independent judgment to make sound, justifiable decisions and take action to solve problems
Ability to communicate effectively and work in a team environment
A strong desire and aptitude for solving problems and performing deep technical dives to resolve issues quickly and efficiently
Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position

Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed.

Advertised: April 02, 2024 Eastern Daylight Time
Applications close: Open until filled