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Young people across the country need our help. The sad reality is that a mental health crisis has taken hold of our most vulnerable population—leading to record levels of depression, anxiety, substance abuse, and self-harm. From Manhattan to Montana, this reality is compounded by issues of access, both geographic and financial. The mental health landscape is systemically broken, and our young people are suffering as a result.
Charlie Health has set out on a mission to reimagine how high acuity care is delivered to young people and families in crisis. Our initial offering is a virtual intensive outpatient program, which places peers with similar mental health experiences and goals into customized virtual groups. Our team of masters-level clinicians lead groups multiple times per week to deliver a higher level of care.
Our goal is to help young people and families heal together. Through a combination of exceptional medical and psychological care, engaged community partnerships, and best-in-class technology, we provide an unparalleled approach to recovery support that serves individual needs in an integrated way. Join us in our mission to ensure that every young person—regardless of location or socioeconomic status—can get the care that they deserve.
The IT Systems Engineer is a key, cross-functional position that will have the opportunity to influence and impact multiple departments at Charlie Health. As a member of the IT Operations team, the IT Systems Engineer will work on special technology-focused projects to enhance the efficiency of all departments at Charlie Health. You will solve complex business problems through automation and integration of our SaaS infrastructure throughout the organization. This is an integral role in building the foundations that will enable the company to scale effectively, drive consistency in processes, and enhance overall user experience. The ideal candidate will be proactive, customer-oriented, detail-oriented, and comfortable in a fast-paced environment. The IT Systems Engineer will be given an exceptional level of autonomy and responsibility, but it is expected that this individual will "think like an owner" and commit themselves to Charlie Health's success.
At Charlie Health, our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
Responsibilities- Drive the modernization through automation of our IT onboarding, offboarding, access management, and other IT support processes through both scripting and use of an iPaaS platform (e.g., Okta advanced workflows, Workato, Zapier)
- Design, build, and maintain IT infrastructure and enterprise systems supporting our business objectives
- Implement and integrate SSO via SAML with a focus on automated application deployment, SCIM, and maintenance
- Architect and manage IT infrastructure supporting corporate and security applications
- Build, develop, and deploy MDM systems and policies in a Windows and Mac environment
- Partner with cross-functional teams of varying technical comfort levels to increase efficiency by understanding complex business problems, automating processes, and developing workflows
- Partner with InfoSec to ensure proper execution of application security, IT controls, and policies
- Build self-service tools and capabilities to empower users
- Contribute to long-term foundational IT infrastructure projects
- Communicate and deploy new products, systems, and product features to facilitate our rapid growth
- Create user guides and documentation to educate end-users on new product implementations
- 3+ years experience in an IT Support environment
- 3+ years experience in shell scripting
- 2+ years experience in Python scripting
- 3+ years of experience working with APIs
- Experience with JAMF, Scalefusion, Intune, and Google MDM
- Experience with other MDM solutions is a plus
- Experience with macOS, iOS, and Windows operating systems
- Experience with Okta advanced workflows and other iPaaS platforms, such as Workato & Zapier
- Technical proficiency with our primary tech stack: Okta, Google Workspace, Slack, Zoom, Dropbox, Atlassian (especially Jira Service Desk & Confluence)
- Other applications in our tech stack are a plus: Elation, Microsoft 365, Adobe, DocuSign, Five9, Greenhouse, Tableau, Gong, KnowBe4
- Ability to prioritize various responsibilities and multitask when needed
- Excellent problem-solving and communication skills
- Meticulous attention to detail
- Work authorized in the United States and native or bilingual English proficiency
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-Remote
Note to Colorado applicants: applications will be accepted and reviewed on a rolling basis.
If you've made it this far, well, we're excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. There are lives on the line, and we have young people to save. There's no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Charlie Health, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Charlie Health because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We're hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.
Please do not call our public clinical admissions line in regards to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
