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Form of workOverview
The purpose of this role is to lead, drive, and carry out the functions necessary to meet store business objectives while satisfying the needs of For Eyes customers. To uphold Company's standards of excellence in customer service; encourage customer recommendations and repeat business.
Responsibilities
What you'll do: Optical duties
Leadership responsibilities:
Qualifications
The purpose of this role is to lead, drive, and carry out the functions necessary to meet store business objectives while satisfying the needs of For Eyes customers. To uphold Company's standards of excellence in customer service; encourage customer recommendations and repeat business.
Responsibilities
What you'll do: Optical duties
- Work directly with customers to help meet all of their eyewear needs
- Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
- Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
- Use your expertise to explain prescription terminology and product offerings to customers
Leadership responsibilities:
- Report to the District Manager, working together to anticipate staffing needs and oversee Optician Apprentice Program participants
- Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
- Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement
- Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees' engagement and job satisfaction
- Support general store systems, inventory databases, and business operations.
Qualifications
- A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards
- A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) who's been in a management position for 2+ years
- Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team
- Passionate about the eyewear and retail industries
- A clear and effective communicator-you can break down technical terms for customers to easily understand
- Dedicated to going above-and-beyond to make customers (and your teammates!) happy
- Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment
