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SalaryWE HIRE PASSIONATE PROFESSIONALS
Are you looking to join an organization that invests in their people? Visual Edge IT is comprised of talented, driven, and passionate people who work to provide unduplicated service to our internal and external clients. We encourage one another at every level, and our efforts are supported by employee-driven, world-class benefits that enable us to enjoy our lives outside the office while building fulfilling careers. If you want to work for a company where you can build a career and be part of an amazing team, we would love to hear from you!
ABOUT VISUAL EDGE IT™, INC.
Visual Edge IT, Inc. (VEIT) specializes in managed IT services and security, cloud computing, and print/copy solutions for businesses across the U.S. including remote office locations. VEIT's more than 1,000 passionate professionals and 20+ years of technology know-how help our clients navigate the complexities of modern business tech with comprehensive IT and cybersecurity services. We have more than 90 locations across the U.S. and are backed by a national network of expert engineers. If you are interested in working for a company that values employee ingenuity, creativity, and longevity, Visual Edge IT is looking for you. Please consider the following opportunity and apply today!
Job Description/Responsibilities
The IT Support Technician 3 serves as first point of contact for customers seeking technical assistance via phone and email. Performs remote troubleshooting through diagnostic techniques and pertinent questions to offer bests solution to customer based on issue and details provided. This resource manages the ticket handling process for their clients and effectively uses team resources to drive ticket closure, performance metrics and ensure customer satisfaction. Provides technical leadership to the team and organization.
Roles and Responsibilities
- Serve as the first point of contact for customers seeking technical assistance via phone or email.
- Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions
- Determine best solution based upon the issue and details provide by customers
- Walk the customer through the problem-solving process
- Escalate unresolved issues to the next level of support when needed
- Remediate and resolve some network and server issues remotely and onsite
- Provide accurate information on IT products or services
- Record events and problems and their resolution in ticketing system
- Manages client tickets and using team resources to ensure client satisfaction and ticket metrics are achieved
- Represent Visual Edge IT professionally to all interested parties including customers, prospects, and outside vendor partners
- Adherence and commitment to Visual Edge IT Core Values
- Process oriented, with great attention to detail
- Other duties assigned
Required Skills/Experience
- Minimum of 5+ years of work experience in a technology solutions environment
- Experience with Windows Desktop Operating Systems (Windows 7-10)
- Experience with Network Routing and Switching processes
- Experience using a ticketing and time management system
- Experience with Microsoft Office Applications (Word, Excel, etc.)
- Excellent written and verbal communication skills
- Knowledgeable of office automation products, databases and remote control
- Good understanding of computer systems mobile devices, and other technical products
- Strong decision making and problem-solving abilities
- Strong interpersonal and relationship building skills
- Strong passion for customer service
- Exceptional organizational skills and the ability to handle multiple tasks concurrently.
- Able to drive vehicle from site to site to provide technical support for our customers.
- Ability to learn quickly in a fast-paced environment
- Valid Driver’s License & transportation
Preferred Technical Certifications
One or more of the following:
Microsoft MCP Windows 10
Microsoft MCP Server 2012 or later
Microsoft MCP Office 365
COMTIA A+
COMTTIA Network+
At Visual Edge IT, we are proud to provide:
Work-Life Balance
Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and nine paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.
Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and nine paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.
Career Path
We encourage growth from within Visual Edge IT. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.
Insurance Benefits
We offer multiple plans to choose from to fit your individual needs. We offer medical, HSA, dental, vision, short-term disability, long-term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $50k life insurance policy at no cost to our team members.
401(k)
Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
