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Form of work
SalaryOperation HOPE sees social justice through an economic lens. We are dedicated to financial dignity and inclusion as we equip adults and young people with the financial education, coaching and connections to secure a better future - providing guidance through personal aspirations and life’s challenges - facilitating a journey to financial independence. Our mission is clear and strong. We provide financial literacy programs to help people thrive, including aspiring entrepreneurs and small business owners.
Operation HOPE is actively recruiting for an IT Support Tech role to further our mission of transforming lives and elevating communities. As an organization, we value change agents and innovators who continually strive to provide the best resources, services, and opportunities for communities across America. If you embody the "pay it forward" spirit and grasp the significance of empowering individuals with essential tools for success, we invite you to be part of our team.
Key Responsibilities:
- PC support and troubleshooting for Microsoft Windows and Mac OS.
- Provide management of Azure Active Directory.
- Assist in supporting SharePoint Cloud, OneDrive, and Microsoft Teams.
- Troubleshoot and support Office365 applications.
- Perform email trace and tracking. Block/exempt email access.
- User onboarding and termination, Office365 licensing, software, and hardware deployment.
- Install updates, drivers, and firmware as needed to support security requirements.
- Monitor network infrastructure e.g., switches, APs, and firewall for alerts and performance.
- Monitor and troubleshoot for EDR, RMM, and Azure alerts.
- Support new cloud solutions in a fast-paced environment that adopts new technologies on the fly to meet operation needs.
- Support all security standards and Compliance Remediation needed.
Qualifications:
- Bachelor’s degree in computer science with 2 years job experience Or a minimum of 4 years recent job experience:
- IT Helpdesk support.
- PC imaging, software installations, and end user support.
- Mac and Windows OS support
- Office365 end user support
- Azure Active Directory administration.
- Simple knowledge of Exchange, MS Teams, Cloud SharePoint, and MS Power Apps Management.
- Exceptional problem-solving skills and the ability to troubleshoot hardware and software issues.
- Capability to manage and prioritize multiple tasks and projects at the same time.
- Some prior experience with mid to low level network monitoring.
Preferred:
- Professional certifications in Microsoft Azure, Office365, Network Management (Meraki), or Cybersecurity.
- Experience in:
- CrowdStrike
- MS Intune
- RMM Management
Location:
- Atlanta, GA area, Hybrid 2 days’ work onsite 3 days’ work from home. Two assigned days weekly onsite but may need to occasionally come onsite additional days for projects or support as needed.40 miles outside of the Atlanta Metro area or out of state, full time work from home but, may need to occasionally come onsite additional days for projects or support as needed.
EEO STATEMENT
Operation HOPE is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information or any other characteristic protected by law.
@OHFWC
