It Support Technician

This position is primarily responsible for providing primary support to customers on a variety of issues by applying an understanding of computer hardware and software to effect resolution. Employee serves as primary point of contact with outside managed services providers to ensure network and infrastructure services are up to date and protected. Ensures integrity of all Macon Housing Authority’s departments and inspires confidence with end users.

Job Duties / Requirements

• Must be able to follow directions and perform work instructions
• Must be punctual
• Must be able to lift approximately 50 pounds

• Respond timely to incoming phone calls and email requests for technical support.
• Identify, research, and resolve IT technical problems in the following areas:
  1. hardware
  2. software
  3. reporting
  4. telephony
  5. network connectivity
  6. audio/video equipment
• Deliver basic hardware and software training to end users.
• Execute customers’ employee moves/adds/changes in a timely manner.
• Maintain, manage, troubleshoot and upgrade computer systems and servers for performance and security related issues.
• Develop and implement solutions for problems/opportunities discovered in the end user community.
• Methodically troubleshoot and implement solutions to complex problems.
• Prioritize and complete tasks to meet Service Level Agreements (SLAs).
• Local travel to other facilities to perform onsite services, installations and trouble shooting.
• Act as liaison between the Authority and any third-party technology providers to resolve technical issues.

Minimum Qualifications/Requirements

• An Associate’s degree in computer technology/information systems or a related field
• Three to five years of experience in a computer related field
• Proficient in Microsoft Office 365 general and Yardi Voyager

Salary The starting salary is mid $50’s, plus excellent benefits

Application Deadline Open until filled

Equal Opportunity Employer M/F/V/D

Drug Free Workplace