It Support Technician

Who We Are:

Bennett & Pless is a growing Structural Engineering Consulting firm with a 60-year track record of being one of the leading firms in the Southeast in the niche markets we practice. We have been nominated 7 consecutive years in a row as a best firm to work for and have offices in Atlanta, Sarasota, Charlotte, Chattanooga, Knoxville, Nashville, Orlando, and Raleigh. Our projects range in scope from simple site inspections to the design of a new facility, and we work at each stage – feasibility studies, conceptual design, detailed design, and construction administration. Together, our 8 offices have created an energized engineering powerhouse offering enhanced capabilities to our ever-growing client base.

What You Will Do:

We have an opportunity for an IT Support Technician to join our growing team out of our Atlanta office. The ideal candidate will be responsible for maintaining the integrity of our computer systems and ensuring that they run smoothly and efficiently. This role is pivotal in enabling our staff to execute their duties effectively through reliable IT support and infrastructure.

Responsibilities:

• Installing and Configuring Computer Systems: Setting up new systems and configuring hardware and software.
• Troubleshooting Desktop and Laptop Problems: Diagnosing and solving hardware or software errors.
• Setting Up New Users' Accounts and Profiles: Ensuring new employees have access to the company network, email, and other applications.
• Performing Regular Upgrades: Ensuring systems are updated with the latest software and security patches.
• Repairing Equipment and Replacing Parts: Handling physical repairs of computers and peripheral equipment.
• Documenting Processes and Keeping Records of software and hardware inventory: Keeping detailed notes on IT problems and their solutions.
• Helping with IT Projects: Assisting in IT-related projects, such as system upgrades or deployments.

What We Are Looking For:

Qualifications:

• High school diploma or equivalent required
• 1+ year of hands-on experience with desktops, laptops, RAM, hard drives, and other PC peripherals.

Skills and Competencies:

• Entry-level knowledge of computer systems (hardware and software installations).
• Entry-level skill in the use and support of Microsoft Office products (Word, Excel, PowerPoint, Teams, and Outlook).
• Professional, responsive, and friendly customer service principles with the ability to consistently demonstrate regardless of the user’s title or level.
• Ability to communicate and understand the information in English, both orally and in writing
• Ability to manage multiple priorities to ensure that deadlines are met.
• Ability to establish and maintain pleasant and cooperative working relationships with coworkers.
• Ability to regularly attend work and arrive punctually for designated work schedule.
• Willingness to learn and expand IT skill set.

What We Offer:

At Bennett & Pless, our vision is to be a place where employees thrive. We’re a growing firm committed to empowering employees without sacrificing work/life balance. Our culture is the center of making us who we are and it’s our priority to make employees feel accepted and valued.

As a firm, we are highly supportive of the development of our employees. If you are interested in a place where you can thrive and make a career at Bennett & Pless, come join our unique culture!

Bennett & Pless is an Equal Employment Opportunity employer. All applicants will be considered for employment and we prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state or local laws.