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Form of workJob Description
ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.
Job DescriptionWe are seeking Junior level IT Support Technicians for a 12-month contract role in Atlanta, GA. This role will be onsite/ in the office supporting tier 1 IT Support to one or more locations within the Atlanta area.
- Provide support for IT projects and AV events in the assigned buildings
- Document all work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes
- Record and submit checklists or other documentation as required for upward reporting and accountability
- Attend mandatory monthly professional development meetings
- Retrieve parts or other items needed to resolve issues from the IT Warehouse
- Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues
reported - Work with Level 3 support and specialized Subject Matter Expects to resolve advanced technical issues.
- Escalate complex issues to the IT Specialist/Manager for the assigned cluster as first point of contact
Perform support activities including but not limited to:
o Proactively check the status of computer labs & media center computers on a daily basis
o Maintain and update Chrome carts for use
o Maintain, update, and troubleshoot interactive whiteboards, panels, digital signage devices and projectors to ensure that they are functional.
o Ensure “test readiness” for standardized tests through updating carts and lab equipment
o Troubleshoot and/or replace Kronos hardware
o Maintain and troubleshoot location Marquee signs
o Troubleshoot and resolve minor wireless and network issues
o Install OS updates and patches on Apple, Chromebooks, and Windows based PC devices
o Install, configure, and support printing devices.
o Maintain accurate asset assignment in Nimbus and Incident IQ.
o Maintain work areas and workspaces, including MDF/IDF closets
o Coordinate removal of obsolete equipment as required
o Serve as first point of contact for Media Center Specialists/Technical Liaisons for one-to-one student devices as needed
o Meet with onsite vendors as required to support L3 teams
o Assist with deployment of new equipment
o Check monitoring tools for any school outages (wireless AP, switches, kronos clocks)
A+ Certification- or trying to achieve it is fine
- Prior knowledge and/or experience in IT Support (Desk side/ Help Desk/Field tech, etc.)
- Strong customer service skills
- Strong oral and written communication skills
- Proficient in understanding network infrastructure and wireless support
- Must be punctual, present and visible throughout the workday
- Creative, curious, analytical, enthusiastic and display strong attention to detail
- Ability to work independently and effectively on tight deadlines, as necessary
- Positive and productive team player
- Desire to learn new skills as technology evolves
Nice to have:
- Microsoft Windows certification is a plus
- ITIL experience/certification is a plus
Additional Information
This 12 month role will be onsite/in the office in Atlanta, GA. The selected IT Support professionals must have a valid drivers license, dependable vehicle (to travel to the part warehouse or another building as needed), and pass a fingerprint background check.
