It Support Technician

Desktop Support Technician Job Summary

An intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.  Technician must be comfortable working in Santa Maria, CA and Arroyo Grande, CA. Mileage will be reimbursed if technician has to travel between sites during the day. Otherwise, technician must be willing to work at each location. Tech should also have heavy experience with troubleshooting, ticketing systems, O365, AD, imaging, etc and be comfortable in a fast-paced environment.

Responsibilities

· Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.

· Provide support to client identified VIPs

· Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.

· Perform Install/Move/Add or Change (IMAC) activities.

· Perform all assigned desk-side support activities

· Display outstanding technical and professional services skills at all times

· Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

· Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair

· Understands and follows all documented service operations policies and procedures.

· Other duties or certifications may be assigned to meet business needs

Requirements

Education and Experience:

· Typically requires technical school certification or equivalent of 2-4 years of relevant experience

· Certifications and/or Qualifications:

· Maintain all required OEM Certifications as directed by Management

· Knowledge of relevant software and hardware systems

· Understanding of ITIL methodologies

· A+ certification is desired

· May require additional customer-specific certifications or training as required

Skills

· Excellence in communication and customer-facing skills

· Strong oral, written and interpersonal skills

· Ability to follow instructions and processes with minimal instruction

· Ability to lift and or move various computer equipment up to 50 lbs.

· Must own a basic repair kit

· Additional requirements may exist if offer of employment is extended

Job Type: Full-time