It Field Support Technician

Full Time Position: Traveling Field Technician -$25 to $31/hr. (DOE) + $59/day per diem for food or other expenses you have (15Kon top of base pay) + Yearly Holiday Bonus (plus over time and benefits) = 67K - 75K with per diem + Bonus + OT

Territory – West coast - Colorado to California - Travel is 75% by air and rental car (3 weeks out of month)

PERKS:

• P Card for expenses; $59/day per diem for food for 260 working days yr. = 15k on top of base pay
• Travel points/perks in your name for air travel, car rental & hotel stays
• Phone reimbursement $40/month
• Guarantee 40-hour work weeks, potential for overtime up to 12 hours a week (time & half of pay rate) anything over 12 hours must be approved
• Holiday bonuses at end of year
• Annual merit increase based off performance/workload
• Free online classes/further education
• Promotion within culture

Notes:

• Travel 3 weeks per month
• Territory – West coast - Colorado to California
• Candidate should live close to airport
• Will drive rental vehicle (not assigned truck)
• Work is technical support for stores including: updating PC’s, wiring, etc.

Required Education and Experience

• HS diploma or GED.
• Minimum 2 years verifiable technology support

Preferred Education and Experience

• Two- or four-year degree
• Industry certifications a plus
• Understanding of ITIL

JOB DESCRIPTION

Summary/Objective
Works under general supervision of the IT Field Support Supervisor. Provides primary support of hardware and software solutions deployed in various retail locations. Expertise to resolve user problems presented from the end users through the Support Service Desk.

Essential Functions

• Answers, evaluates, and prioritizes service requests received via telephone, voice mail, email, and in-person for users’ computer performance.
• Problem identification and resolution resource, including answering questions, providing advice, troubleshooting, and following-up to assist users.
• Coordinates user problem resolution with other departments if necessary and tracks and reports recurring problems.
• Logs and tracks issues using problem management database, and maintains history records and related problem documentation.
• Interfaces with end users to acquire, move, add, or change desktop / laptop hardware and software systems and ability to independently analyze the customer requirements and develop appropriate solutions to meet expected service levels Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills.
• Brainstorms with team members to resolve more complex problems and escalates difficult issues to Team Lead for more technical assistance.
• Keep peers / manager informed of trends, significant problems and delays, customers informed of global problems or scheduled downtime, and customers updated on status of reported problems or projects.
• Learns current inter-company retail software systems and aid current IT team in support and troubleshooting.
• Coordinates preventative maintenance and vendor services, as necessary.
• Participates in creation and maintenance of IT standards and procedures. Low voltage wire pulling and termination.
• Installing multimedia devices.
• Racking and Stacking network equipment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
• Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty.
• Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
• Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
• Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.

Other Requirements

• Supervisory Responsibility - This position has no supervisory responsibilities.
• Work Environment - This job is in a store/retail environment
• Physical Demands - Must be able to perform repetitious hand/eye movement. Must be able to sit for long periods. Must be able to stand for long periods. Must be able to lift up to 50 lbs. Must be able to use a ladder. Must be able to drive. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Position Type/Expected Hours of Work - This is a full-time position. Days and hours of work are typically Monday through Friday, 8am – 5pm..

Company:

• #1 Authorized Verizon Re-seller in the U.S.!!
• 800 stores; $2.5B in revenue; 7,000 employees
• privately held company based in Knoxville, TN