It Support Technician, Onboarding Offboarding

Overview
Baker Tilly US, LLP (Baker Tilly) is a leading advisory CPA firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles and Chicago. Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 145 territories, with 41,000 professionals and a combined worldwide revenue of $4.7 billion.
Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.
Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.
Any unsolicited resumes submitted through our website or to Baker Tilly US, LLP, employee e-mail accounts are considered property of Baker Tilly US, LLP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly US, LLP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.
Responsibilities

• Coordinate onboarding efforts across the firm
  
  • Pre-Hire
    
    • Manage weekly onboarding calendar and preparations in collaboration with team members within IT and other administrative functions.
  • Employee Onboarding
    
    • Conduct and present remote onboarding or training sessions
    • Troubleshoot and resolve problems encountered with hardware and software. Escalate requests to the appropriate party, as needed.
    • Conduct follow up training sessions as required
  • Continuous improvement
    
    • Ensure all training materials are consistent and up to date
    • Develop onboarding and training strategies and measure orientation effectiveness
• Coordinate offboarding efforts across the firm related to, but not limited to:
  
  • Process improvement and streamlining
  • Managing updates, changes, re-hires
• Maintain and expand knowledge-base
• Utilize Easy Vista ticketing platform
  
  • Assist in continuous improvement over the self-service portal and self-help knowledge
• Other projects as assigned

Qualifications

• Associate's degree in a field such as Computer Technology or related field. Certifications such as MCP, A+, and HDI Support Center Specialist preferred
• candidates are not required to sit on site, but are required to live in the Pennsylvania surrounding area
• Customer-focused attitude with an appropriate sense of urgency and attention to details when handling customers, process, and related issues is required, as well as willingness and ability to work as an individual and as a team, with multiple departments.
• Excellent communication skills across multiple mediums (video conference, phone, email)
• Minimum of one (1) year prior experience with providing workstation support
• Ability to work independently or as part of a team effectively.
• The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required
• Sound written and verbal communication skills necessary to effectively interface with all levels of Firm management, practitioners, clients, and other external business contacts
• Strong analytical and organizational skills are necessary
• A sense of urgency and a commitment to timely completion of projects. Attention to detail along with a commitment to quality and confidentiality

Additional Information
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