It Support Technician Ii (Ft)

At Ashe Memorial Hospital, we are driven by our Mission Statement, "To meet the needs of the community by delivering patient-centered, high quality health care."
Ashe Memorial Hospital is proud to be Voted Ashe's Best Place to Work 2022. Come be a part of our dynamic team; you'll join Ashe's 2022 Best Hospital, Best Surgeon, Best Physician, Best Nurse Practitioner, Best Nurse, and Best Medical Practice! This is your opportunity to make a large difference in a small community!
Hours: M - F, 8:30am - 5pm | No Supervisory Responsibilities | No Travel | Pay commensurate with experience
JOB SUMMARY:
Under indirect supervision, installs, maintains, tests, and repairs systems and networks. Utilizes intermediate technical knowledge to implement and support IT initiatives. Provides technical support and resolves problems of a moderately complex nature. May assists users/departments in implementing requests or proposals and in determining information systems needs assessments. May supervise or provide functional direction to staff or student employees.
Minimum Job Qualifications:
Education:

• High school diploma or equivalent preferred.
• Specialized computer training and/or experience.

Experience:

• Minimum 3 years' experience in IT

License/Certifications: Willingness to get IT certification or Healthcare Certification
ESSENTIAL FUNCTIONS:

1. Performs general problem solving and assistance on diverse software applications and hardware systems for department users and/or the university community.
2. Provides individual and/or group instruction and training to faculty, staff, and/or students on new or updated technologies. May lead lower graded staff and/or student employees performing the same or similar type of work.
3. Performs varied technical assistance and maintenance duties; maintains and updates record keeping system; documents projects; writes and maintains user instructions.
4. Coordinates, maintains, and inputs applicable records such as, but not limited to, network users, security, and tracking inventory levels of equipment and materials.
5. Performs moderately advanced technological systems support, maintenance, and testing for proper upkeep of systems; may troubleshoot and resolve moderately complex system hardware, software, and network failures and conflicts.
6. Participates in the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
7. Participates in research and development initiatives and aids in the implementation of new technologies.
8. Serves as a primary project member on technology projects with moderate scope and impact; may provide guidance and integration of other staff work. May participate on technology projects with large scope and broad organizational impact.
9. Performs the installation, configuration and maintenance of computers, workstations and other related equipment and devices.
10. Maintains currency of knowledge with respect to technology, equipment, applicable laws and regulations (HIPAA), standards and/or systems.
11. Must be willing to get IT Certified or Healthcare IT certified as determined by IT Leadership within the first 24-months or at the IT Leadership discretion.
12. Takes call on a rotating basis (every 3rd week) and reports to the facility (via phone and/or in person if necessary) within 1 hour of being contacted.
13. Performs miscellaneous job-related duties as assigned.
14. Performs other duties as needed.

Must be willing to receive all required vaccinations (i.e., flu shot, etc.). All new employees working must be fully vaccinated as a condition of employment (unless the new hire has requested and received an exemption). Candidates for employment will be notified of this policy requirement prior to the start of employment. After receiving an offer of employment, new employees must provide proof of vaccination or request and receive an exemption before beginning work.
To apply, please fill out an application, attach a cover letter, and resume. Include gaps in employment and reasons for separation.
Criminal background check and pre-employment drug screen required upon conditional job offer.
***Benefits apply the 1st of the month following employment, per policy.***
*For full job description and benefits, please contact Human Resources.
Ashe Memorial Hospital is an equal opportunity employer and, as such, considers individuals for employment according to their abilities and performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care. Employment decisions are made without regard to race, age, religion, color, sex, national origin, physical or mental disability, marital or veteran status, sexual orientation, genetic information, or any other classification protected by law. All employment requirements mandated by local, state, and federal regulations will be observed.