Address
Form of work
Salary- You will NOT be considered if you are NOT located in Asheville or Hendersonville
- Minimum of 1 year of experience in the IT field. Degrees can be considered
- Knowledge of troubleshooting techniques on hardware and software (e.g., personal computer, network, communications equipment, etc.)
- Skill in analyzing, diagnosing, and resolving software and hardware problems and their inter-relationships with available tools (e.g., personal computer and peripherals, network equipment, communications equipment, etc.)
- Knowledge of client/server system concepts
- Knowledge of networking design concepts
- Knowledge of commercial grade WiFi products
- Knowledge of Backup server for desktops and Servers
- Knowledge and administration of Google Workspace and Microsoft 365
- Ability to install and configure computer equipment (e.g., computer, network, communications, etc.)
- Ability to adapt to rapidly developing and changing technology
- Ability to work in a fast-paced environment and prioritize multiple tasks and demands
- Strong organizational skills
- Ability to maintain composure when confronted with stressful situations
- Ability to establish and maintain effective working relationships with co-workers and providers
- Present themselves professionally in-front of customers orientation, this includes dressing accordingly. Nice shirt and jeans or slacks.
- Excellent interpersonal and communication skills
Responsibilities include but are not limited to, the following
- Interface with customers to troubleshoot hardware and software problems remote and onsite.
- Create support trouble tickets for all support-related issues
- Install and configure software and computer systems
- Documentation of everything that is being conducted
- Keep track of time being spent on jobs
- Cabling background a plus
Other
- Frequent travel to customer locations in Asheville and Hendersonville or remote support.
- Read and respond to all work-related e-mails in a timely manner during working hours
- Keep the Service Desk Support database and ticketing system updated daily
- Maintain customer confidentiality
Job Types: Temporary, Internship, Contract
Pay: $20.00 - $35.00 per hour
Expected hours: 1 – 10 per week
Benefits:
- Flexible schedule
Experience level:
- 1 year
Schedule:
- Monday to Friday
- On call
- Weekdays
Application Question(s):
- Do you live in Asheville or surrounding area?
Work Location: On the road
