It Support Technician

We are currently seeking a dedicated IT Support Technician to join our dynamic team. The ideal candidate will be instrumental in managing our division’s computers, related equipment, and software. This includes the deployment, return, and maintenance of desktops, laptops, printers, and all peripherals. Additionally, this role encompasses significant responsibilities within our organization's system and our telephone and cellular communication infrastructures.

Job Responsibilities:

• Assist with the deployment and return of desktops, laptops, printers, and peripherals. Ensure all equipment and software are up-to-date and functioning optimally.
• Act as a delegated administrator for the NCID system, assisting with creating, deactivating, unlocking, and resetting staff NCID accounts. This responsibility directly contributes to the creation of Outlook email accounts within our Active Directory.
• Provide comprehensive support for staff telephone systems, including deploying phones, submitting setup tickets, and troubleshooting. Manage state cellphone deployment and maintenance.
• Utilize the ServiceNow ticketing system to assist users with IT requests. Efficiently monitor requests, document resolutions, and ensure high levels of user satisfaction.
• Help manage IT inventory using the WASP Inventory Tracking System, adhering to established processes for accuracy and accountability.

Basic Qualification:

• 2 years' experience in IT support roles, capable of troubleshooting, servicing, and setting up computers, laptops, printers, copiers, scanners, eFax systems, and Cisco telephone /network equipment.
• 3 years of experience in customer service, with excellent verbal and written communication skills, and at least acting as the first point of contact for troubleshooting and repairs.

Preferred Qualification

• 2 years of experience with Active Directory including the setup of email accounts via MS365, onboarding/offboarding processes, and password assistance.
• 1 year experience in inventory management of IT assets such as hardware, laptops, tablets, network equipment, servers, and cell phones
• 2 years of experience with IT Ticketing Systems like ServiceNow is beneficial for resolving user requests and documenting actions taken.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Health savings account

Experience level:

• 2 years

Experience:

• IT Support: 2 years (Required)
• troubleshooting and repairs: 3 years (Required)
• IT Ticketing System: 2 years (Preferred)
• ServiceNow: 1 year (Preferred)

Ability to Relocate:

• Raleigh, NC: Relocate before starting work (Required)

Work Location: In person