It Help Desk Support Technician

Job Title: IT Support Coordinator

Location: Richardson, TX (Remote)

Duration: 36 Months

Job Description:

- Perform a variety of maintenance, software installation, end-user support and training tasks to end-user workstations, printers and network performance satisfying company and user requirements.

- Troubleshoot hardware and software issues, determine source, and advise on appropriate action.

- Complete project-based work.

- Provide support and guidance to team members.

- Perform responsibilities in accordance with all company standards, policies, and procedures. Mentor and assist in training new team members and ensure incident and request tickets are completed within documented SLA’s.

Job Type: Contract

Schedule:

• 8 hour shift

Ability to Commute:

• Raleigh, NC 27612 (Required)

Ability to Relocate:

• Raleigh, NC 27612: Relocate before starting work (Required)

Work Location: In person