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Form of workIf you desire to put your experience to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.
We are in search of an IT Support Technicianto join our IT team at our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in the Midwest by Conde Nast Traveler, this award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.
The Grand Geneva Resort is part of Milwaukee based Marcus Hotels & Resorts. A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Our Team is looking for People Pleasing individuals who want to do the following:
Turn our guest's ordinary day into an extraordinary day
Love where they work
Be appreciated for what they bring to a team
Learn and grow with a company who truly values it's people
What's in it for you?
- Free meals every shift made by our talented culinary team
- Paid time off
- Golf, Ski, Restaurant & Spa discounts
- Hotel room discounts as low as $49 per night
- WELL Spa Gym membership for $16 per paycheck
- Advancement opportunities across the property and US
- Friendly work atmosphere
- Holiday, jury duty, & bereavement pay
- Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
- Recognition programs (aka get paid to celebrate)
About the role
As an IT Support Technician II for The Grand Geneva Resort and Spa, you will be responsible for providing advanced technical assistance and support to end-users. This includes troubleshooting hardware and software issues, installing and configuring computer systems, diagnosing and resolving network connectivity issues, and providing guidance and training to users. The IT Support Technician II may also be responsible for managing and maintaining IT equipment and systems, as well as assisting with the implementation of new technologies and upgrades.
What will you be doing?
Provide second tier technical support and incident management for the corporate office and hotel employees. Escalate the most complex technical problems to higher tier support.
Respond to urgent situations while remaining calm and positive.
Manage mobile device, PC/laptop, acquisition, set up, and delivery.
Successfully meet goals while staying within budget and timeline.
Provide LAN/WAN/Wireless incident management.
Troubleshoot and resolve hardware, software and application incidents for 3rd party service vendors.
Provide incident management for hotel specific technologies.
Document all asset management changes and ensure all incidents and requests are recorded using corporate ticketing systems.
Perform advanced technical work on cross team projects as assigned.
Manage Print Server Environment.
Escalate advanced technical problems to higher tier functions.
Remain aware of current information system trends and technologies.
Perform other duties assigned.
What do you bring to the role?
1) Requires a High School Diploma, G.E.D or equivalent
2) Requires 2 - 5 years previous Help Desk, Technical Support or System Administrator experience
3) Solid understanding of the following technologies:
Microsoft Operating Systems, Windows 8.1/10, Microsoft Office Suite
Cellular and tablet technologies, OS, and applications (iOS, Android)
Active Directory functionality
Wireless, telecommunications, and networking knowledge
Advanced PC hardware knowledge
Retail / Hospitality technologies a plus
4) Excellent incident identification and problem solving skills
5) Excellent verbal and written communication skills
6) Ability to interact professionally and effectively with all levels
7) Must be strong at both working as part of a team and independently as required
8) Ability to prioritize workload based on business needs and meet deadlines
9) Patience, flexibility, and ability to handle pressure in a fast-paced, high volume office environment
10) Detail-oriented and dedicated to follow-through in all work
Participate in on-call rotation
WARNING: must be prepared to be a part of guest memories for years to come!
Grand Geneva is an Equal Opportunity Employer
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
