It Support Technician Ii

IT Support Technician II

Job Location – San Francisco, CA (Hybrid)

Overview

Evolver is seeking an IT Support Technician II to work in San Francisco, CA.  (Hybrid - 2 days remote/3 days in office). This role will provide day-to-day remote and on-site support. This position will require a candidate that will be the technical expert on all areas of end user system support. 

Essential Job Duties and Responsibilities 

• Provide senior level workstation/laptop support  
• Ability to provide remote support for a professional hybrid work environment
• Systematically resolve issues related to workstations and laptops
• Escalate and support level 3 engineers to identify, troubleshoot, and resolve user problems
• Provide exceptional customer service while being able to manage day-to-day IT operations, critical situations and communicate the urgency of all issues as appropriate
• Document issues/problems and solutions for both IT team members and end users
• Be available as on-call support as needed

Basic Qualifications:

• 3-5 years relevant technical and functional experience in a hybrid Windows based environment
• 3-5 years of experience supporting Windows and MacOS workstations, laptops, and virtual environments
• 3-5 years of experience providing technical support in the financial industry a plus
• Bachelor’s degree in a relevant field required.  Will consider 5-7 years of experience and/or certifications in lieu of degree

Preferred Qualifications:

• Ability to interface with all levels of production and management Team  
• Strong diagnostic and troubleshooting skills to restore immediate use of systems  
• Strong documentation and communication skills  
• Strong diagnostic and troubleshooting skills to restore immediate use of systems
• Strong documentation and communication skills
• Working knowledge of video conferencing technologies such as Webex, Zoom and MS Teams
• Windows 11, Outlook, Office 365 support and troubleshooting, SharePoint client-end support  
• System build, deployment, and maintenance  
• Strong familiarity with desktop security products  
• Firm understanding of Active Directory Administration
• Deep functional understanding of Lenovo Desktops and Laptops, MSFT Surface, iPhones, iPads
• Familiarity with Microsoft Configuration Manager and Microsoft Endpoint Management
• Experience with MDM systems such as MobileIron and Microsoft Intune
• Experience with MFA solutions (e.g. RSA, MS Authenticator, Duo, etc.)
• Functional knowledge of one or more IT infrastructure fundamentals (e.g. basic networking skills, server, identity and access)
• Relevant Microsoft Windows certifications are desired but not required  

EOE Statement

Your actual salary will depend on factors such as skills, qualifications, experience, market and work location.  Evolver offers benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.  The annual salary range for this position in San Francisco Bay Area is between $120,000 and $140,000 USD/year.

Evolver is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.