Implementations and Onboarding Manager

Nomi Health was founded in 2019 as a direct healthcare company with a simple yet bold mission: rebuild the healthcare system so it is accessible and affordable for everyone. We are rebuilding the healthcare system by cutting costs, confusion, and complexity through direct contracts and payment with providers, deep data dives, and convenient patient care.

We are seeking a passionate and talented Implementation & Onboarding Manager to join our team. You will play a major role in ensuring all customers have a smooth and successful transition from the Sales Team to full utilization of Network products and services. You will be responsible for overseeing the onboarding and implementation process, working closely with clients and third party vendors to understand needs and integrations, and collaborating internally with cross-functional teams to deliver the Network Products and Services.

How you will make an impact

• Develop strategic and comprehensive project plans to oversee all Client Implementations and Onboardings for all Plan Sponsors to include self-funded employers, Taft Hartley plans, Health & Welfare Trusts, Health Plans, etc.
• Define all project objectives and create alignment with broker/consultant and client's goals for the go-live process
• Lead the onboarding process for Clients by establishing clear plans and timelines for implementation
• Manage technical set up and integration of NOMI, Member Engagement, Analytic and TPA systems to deliver a seamless member experience
• Support the set up and on-going operations of a seamless cross-channel provider claims experience
• Coordinate and oversee integrations and implementation of appropriate third party vendors to support Client's overall goals and Nomi implementation
• Continuously identify opportunities of process improvement and quality enhancement as part of implementing best practices, innovative solutions and scalability for onboarding and implementations
• Develop and produce all KPI's, benchmarks and internal reporting for executives and business unit leadership on onboarding projects' progress
• Work with partner TPA to define and execute on a RACI
• Work alongside the Account Management Team to conduct initial kick-off meetings and gather essential information required for specific onboarding and integrations within Nomi's systems
• Foster strong client relationships through regular updates, addressing questions or concerns, problem solving as needed, and actively listening for feedback
• Identify and address any onboarding projects risks or issues proactively
• Build an implementation team maniacally focused on delivering a delightful experience to our the needs of our clients, providers and partners
• Collaborate with Sales, Product, Marketing, Account Management and other appropriate support teams to ensure a seamless transition from sales to implementation
• Manage a cross-functional team to effectively deliver Client requirements, expectations, and overall Network goals effectively
• Manage internal setup of all Client information including, not limited to, building and configuring data, eligibility, claim files, plans, EDI connections, etc.
• Oversee resource allocation as needed for onboarding projects to ensure optimal use of resources including hiring and training as needed to build a scalable operation

What we are looking for

• Bachelor's degree in Business Administration or related field
• 8+ years of proven experience in implementation and Onboarding management, preferably in healthcare or technology
• Demonstrated ability to develop and execute strategic project plans for diverse client types
• Experience in managing technical setups and integrations, including NOMI, Member Engagement, Analytic, and TPA systems
• Strong skills in fostering positive client relationships through effective communication and problem-solving
• Proven leadership in building and managing high-performing implementation teams
• Effective collaboration with cross-functional teams, including Sales, Product, Marketing, and Account Management
• Ability to align project objectives with client and organizational goals strategically
• Continuous improvement mindset, identifying opportunities for scalability and best practices
• Proficient in overseeing internal setup of client information
• Experience in developing KPIs, benchmarks, and internal reports for executive leadership
• Strong resource management skills, including hiring and training for scalability
• Ability to adapt to changes in healthcare and technology landscapes
• Results-oriented mindset with a focus on delivering exceptional experiences

Nomi's journey is just starting in delivering disruptive healthcare solutions, in partnership with like-minded employers, public sector organizations, advisors (brokers/consultants), and payers/TPAs. We are dedicated to our mission to remove healthcare hurdles and rebuild healthcare the way it should have always been: for everyone.

The system must change, and we're the ones to do it. Join us on the journey.

 

 

       Medical, dental, and vision

       401(k) with company match  

       Open PTO

       Continuous learning

       Family leave

 

 

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