It Support Technician I

Position Description
The IT Support Technician I's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance.
Major/Essential Functions

• Supports the Values-Based Culture of TTUHSC
• Demonstrates commitment to the School of Nursing mission while fostering cooperation with technology staff increasing productivity and efficiency in the academic, eLearning, and business operations environments
• Exhibits strong leadership skills throughout this process and continues to lead by example
• Troubleshoots and installs hardware and software on existing and new systems
• Provides technical support for new and existing systems including desktops, laptops, printers, mobile devices, and miscellaneous equipment needs
• Oversees necessary equipment and supplies are in good working order (computer hardware and software designated for use by this position)
• Collaborates on IT Projects related to office expansion, building construction, infrastructure upgrades, network topology
• Participates in regular meetings with technology staff to insure proper integration of processes and procedures regarding online IT projects
• Assists in solving network associated access problems encountered by faculty, staff and students
• Duties consist of identifying, diagnosing, and resolving technology issues for users of computer software and hardware
• Other duties as assigned by the SON IT Leadership and SON Administration

Preferred Qualifications

• Basic understanding of PC and Apple hardware systems and operating systems and standard software packages to diagnose and troubleshoot problems

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website.