It Support Technician

Baker Tilly US, LLP (Baker Tilly) is a leading advisory CPA firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles and Chicago. Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 145 territories, with 41,000 professionals and a combined worldwide revenue of $4.7 billion.

Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

Any unsolicited resumes submitted through our website or to Baker Tilly US, LLP, employee e-mail accounts are considered property of Baker Tilly US, LLP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly US, LLP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.

Under direct supervision from senior team members, provide service desk support and resolve problems to practitioner’s satisfaction

• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment
• Provide desktop/laptop support including new hardware setup, imaging, and deployment
• Provide minor telecom system support including mobile devices, voicemail and user programming
• Utilize and maintain ticket systems

Assist with on-boarding and off-boarding of users

• Ensure work station has computer, monitor, keyboard, mouse, desk phone, and any additional specialized equipment. Install, test and configure new workstation, peripheral equipment and software
• Conduct technology training for new user
• Ensure all documented processes are followed to ensure Baker Tilly’s data and assets are protected

Provide support to the Technology team

• Maintain inventory of all equipment, software and software licenses
• Conduct briefings and demonstrations for uses to enhance system productivity
• Assist in the development of training coursework and materials

Maintain and expand knowledge base in area of expertise

• Successful completion of initial start-up plan, to develop a solid understanding of the organization’s core technologies
• Attend courses to develop and keep skills and knowledge current
• Comply with continuing education requirements
• Increase efficiencies, technical ability and interpersonal skills

Other duties

• Special projects as requested  
• Near the office to handle any kind of onsite support

• Associate’s degree in a field such as Computer Technology or related field.  Certifications such as MCP, A+, and HDI Support Center Specialist preferred
• Minimum of one (1) year prior experience with providing workstation support
• Ability to work independently or as part of a team effectively.
• The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required
• Sound written and verbal communication skills necessary to effectively interface with all levels of Firm management, practitioners, clients, and other external business contacts
• Strong analytical and organizational skills are necessary
• A sense of urgency and a commitment to timely completion of projects.  Attention to detail along with a commitment to quality and confidentiality

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