It Support Technician

Description:

ConnectWise is an industry leading IT software, services, resources, and community for MSPs, MSP+, TSPs, VARs, and OEDs. Their internal IT organization needs to bring on a contractor to support a 3 month gap due to team member going on leave for 12 weeks. Their current End User Support team supports 4,000 users globally. They are split up regionally (US/UK, India, APAC). about 28 people in the team total. In tampa it is Cody, Blake, 1 other tech and an intern. The current office is currently 20-40 ppl any given day, but holds 400 users. W/ their new RTO in january they will see an increase in on-site users as well. Day to day - come in, lot of working through their ticket queue (their own ticketing system). Due to current makeup, the majority of tickets are in the remote support side of things, but with a lot of ppl returning to office in January initially will have issues w/ monitors, desk hardware, laptops troubleshooting. Additionally a lot of the tickets are around re-imaging - provision through autopilot, use intune to manage and deploy. mainly remote support - with some of the tampa office - 100-150 in office. not everyone in office every day, requirements are about 3 days week. close about 3000 tix a month. Just need a general understanding of powershell - intune used for MDMunderstand basics of network concepts - vlan/vpn/tcp/ip - basic ports - how devices communicate roughly so can troubleshoot thathave projects going on where have always on vpn coming in, use legacy meraki vpns and have to troubleshoot that ntune/autopilot - macos - managed w/ intune as well, do work in o365 admin portal, exchange online mailboxes, little bit in azure ADnew printer technology since left the team and came back - hosted hp stuff not htat hard to dodesktop as a service - win365 - microsoft cloud PCs, lot of work around teams roomsdon't have to be 100% competentdon't do a ton of deskside - not as much troubleshooting hardware- rotate it out - mokst of it is software layer troubleshooting - mostly provisioning hardware - troubleshooting what mostly troubleshoot is docking stations/monitors/headsets

Skills:

desktop, windows 10, support, troubleshooting, active directory, customer service, hardware, technical support, help desk support, office 365, o365

Top Skills Details:

desktop,windows 10,support,troubleshooting,active directory,customer service,hardware,technical support,help desk support,office 365,o365

Additional Skills & Qualifications:

cultural fit is a huge aspect of thisthe goal is to have this person do so well they can get approval to bring them on full time, but initially will only be a 3-4 month contract. want this person to start asap to have some cross over w/ blake who this person is covering for

Experience Level:

Intermediate Level

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.