It Support Technician

Since opening in 1952, STATE ELECTRIC SUPPLY CO. has grown into one of the nation's largest and best-known electrical distributors; with hundreds of employees and 40 locations in 7 states. Our customers are serviced by a local team of experienced and knowledgeable employees in each of our branches, with additional support from company-wide resources and specialists.
We are looking for a technically skilled candidate with excellent interpersonal skills to join our team as IT Support Technician at our Huntington, WV location. Technicians will troubleshoot both hardware and software issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. IT Support Technician will need to discuss and resolve issues with our users directly, as well as documentation the resolution, requiring written and verbal communication.
The IT Support Technicianwill be responsible for:

• Identifying hardware and software solutions
• Troubleshooting technical issues
• Diagnosing and repairing issues
• Resolving network issues
• Installing and configuring hardware and software
• Providing timely and accurate customer feedback
• Talking users through a series of actions to resolve a problem
• Following up with clients to ensure the problem is resolved
• Replacing or repairing necessary parts
• Supporting the roll-out of new applications
• Managing multiple cases at one time
• Testing and evaluating new technologies
• Conducting electrical safety checks on equipment

Job Requirements:

• Degree in computer science or information technology
• Certification in Microsoft, Linux, or Cisco is preferred
• Prior experience in tech support, desktop support, or a similar role
• Proficiency in Windows/Linux/Mac OS
• Experience with remote desktop applications and help desk software
• Attention to detail and good problem-solving skills
• Excellent interpersonal skills
• Good written and verbal communication

Build Your Career With Us
Electrical distribution is a cutting-edge industry that buys, sells, and delivers thousands of products from the companies that make them (manufacturers) to the people who use them (contractors, factory maintenance, do-it-yourself, and service professionals). Although the industry deals with products, the focus is on building strong bonds with our customers and fellow employees.
Beyond offering a competitive salary and benefits package, electrical distribution provides you with the opportunity to put your creativity to use by utilizing problem-solving techniques and sharpening your teamwork skills. We're solution providers - salespeople, product exerts, skilled & technical professionals, warehouseassociates and drivers that bringthe latest technology to communities across thecountry.
Benefits
Our benefits are some of the best in the industry, with comprehensive healthcare, training and career advancement opportunities, education assistance, flexible time off and many other great perks.

• Comprehensive Training & Career Development
• 401K and Roth IRA Retirement Plans
• Profit Sharing
• Flexible Paid Time Off
• Comprehensive Healthcare Plans
• Flexible Spending Accounts and Health Savings Accounts
• Disability and Life Insurance
• Education Assistance & Tuition Reimbursement
• Weekly Pay & Direct Deposit
• Employee Service & Recognition Awards
• Employee Purchase Benefits

What do our current employees value at State Electric Supply Co.?
State Electric Supply Co. provides a challenging and rewarding work environment. An environment that puts customer service first. One of the most rewarding aspects of working as an IT Support Technicianis providing excellent customer service to our customers, family, and friends in our communities. Supportive and responsive leadership. You are never alone, as you are part of an organization that routinely exchanges ideas and reviews current topics within the industry. Having the opportunity to grow, learn, and advance in your career. There are opportunities for skills diversification and career advancement as an IT Support Technicianwith State Electric Supply Co.
One of the nation's best and most respected electrical distributors, State Electric Supply Co. has built an impressive record of achievement and performance. Since opening our doors in 1952, State Electric Supply Co. has been committed to aligning ourselves with the highest quality, best performing manufacturers and employees in the industry in order to deliver a full range of quality products and services to our customers throughout the nation.
EEO Statement
State Electric Supply Co. is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. State Electric Supply Co. is an equal opportunity employer and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
Notice
State Electric Supply Co. is here to help prospective candidates by matching skillset and experience with the best possible career path in our organization. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.