It Technician / Desktop Support Analyst

We are seeking an IT Technician / Desktop Support Analyst to join our team!

Charleston WV IT services firm seeks individual for general technical support, network maintenance, and customer advisory services. Experience and a valid drivers license required. Must be able to pass drug and background check. IT certifications preferred. Cabling and/or VoIP experience a plus.

Responsibilities:

Install / configure operating systems, network equipment, software applications, and computer hardware.

• Provide basic orientation and guidance to users on the operation of new software applications and computer equipment.
• Provide technical support directly to users via on-site visits, phone calls, remote control software, and/or ticketing/chat platforms as needed.
• Create user accounts and manage access control based upon client policies.
• Monitor system operations to proactively detect and resolve problems.
• Ensure security and data privacy of networks and computer systems.
• Identify client computing needs and make recommendations to standardize and maximize efficient use of computing resources.
• Work with vendors and technology partners to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
• Determine, schedule, and perform system upgrades and maintenance.
• Maintain documentation of customer configurations, inventories, licensing, upgrades, and maintenance.
• Collaborate with team members to enhance operational policy and procedure standards.

Qualifications – the ideal candidate will have:

• Degree in Information Technology, Information Systems, Computer Science, or related field.
• Extensive experience in an IT Technician or related position.
• In-depth understanding of diverse computer systems and networking in a business environment.

• Strong troubleshooting and critical thinking skills.
• Solid understanding of security and data privacy principles.
• Excellent communication ability.
• Outstanding time management, organizational, multitasking, and prioritization skills with an ability to meet deadlines.
• A customer-service oriented work ethic consisting of attention to detail, confidentiality, dependability, and personal responsibility.

*Hybrid work location - varies based on business needs: remote, client site, employer office

Job Type: Full-time

Salary: $50,000.00 - $60,000.00 per year

Benefits:

• Health insurance
• Paid time off

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Charleston, WV 25311: Relocate before starting work (Required)

Work Location: Hybrid remote in Charleston, WV 25311

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Charleston, WV 25311: Relocate before starting work (Required)

Work Location: Hybrid remote in Charleston, WV 25311