Address
Form of work
SalaryMAJOR FUNCTIONS:
Under general direction of the Manager of IT Service Desk, provide technical assistance to staff. Set up hardware and install software. Troubleshoot hardware and software problems and perform basic maintenance and repair of parts and equipment.
DUTIES AND RESPONSIBILITIES:
- Provide support on various hardware, including printers, telephones, Smartphones, mobile PCs, desktops, monitors, and other peripherals.
- Opens and responds to ticket requests from users and performs necessary action to close them out.
- Provides software application support and troubleshooting for staff.
- Participates in network upgrades and system rollouts.
- Documents PC equipment moves and maintains an accurate inventory.
- Travels to all agency locations for setup and technical support.
- Creates and maintains system documentation.
- Performs other duties as requested.
QUALIFICATION:
- Associates degree and 2+ year technical support experience or bachelor’s degree in computer science or other related field.
- Experience with trouble shooting PC hardware, network connectivity issues and Windows operating systems.
- Experience with Microsoft O365, Active Directory Microsoft Office.
- Basic windows networking experience.
