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SalaryJob Title: IT Help Desk Agent
Location: Portsmouth, NH, USA, 03801
Duration: 04/29/2024 to 04/25/2025
Max Pay Rate: $20 per hour
Description:
Please include email address in the resume. Hireflix link will be sent directly to the candidates.
Seeking up to 10 candidates within 50 miles of our Portsmouth NH office. There will be up to two rounds of interviews. 1st Interviews will be the screening interview using the Hireflix platform. Then 2nd interviews for those candidates we're interested in will be a live interview. 2nd interviews could be live in person or remote.
225 Borthwick Ave
Portsmouth, NH 03801
Position Overview:
12-month contract (with the potential to extend up to 24 months)
Contract length is determined by business need as well as individual reliability and performance.
Position will be a hybrid model. Some in-office presence will be required.
Associate Tech Support Agent Position Overview - Role Responsibilities
Role Responsibilities:
Act as a single point of contact via the telephone, email or web for resolution of technology-related issues
Document customer requests in our incident tracking system
Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations.
Interact with customers and peers to diagnose and resolve problems
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
Support features, functionality, and usage of specific applications
Provide Level 1 technical support of low to medium complexity
Provide input and update to the technical knowledgebase as necessary
Adhere to established policies and procedures. Make sound business decisions, under direction by following documented procedures
Report problems with procedures and makes suggestions for improvements
Perform related duties as assigned or requested
Associate Tech Support Agent Position Overview - Role Requirements
Role Requirements:
Reliability & Flexibility are extremely important
Strong customer service skills
Effective listening skills
Strong written and verbal communication skills
Good problem-solving skills and decision-making ability
Technical aptitude with PC literacy
Basic knowledge of Windows Operating Systems
Strong enthusiasm and desire to learn
Self-motivation and organization
Ability to learn and apply technical information in a fast-paced, demanding work environment
Ability to follow policies and procedures; attention to detail.
2 flexible days in office, 3 days remote each week.
Days/hours per week may vary and subject to change depending on business need.
Training Requirements:
Up to 5-week training program that is instructor lead.
Training is mandatory and scheduled for 35 hours per week. 8:30am-4:00pm ET, Monday-Friday.
Upon completion of training and demonstrated proficiency within the role, assigned shifts may change based upon business needs.
**Strong Stable Internet Connection is required. We also require plugging in via an Ethernet Cable and not a Wireless Connection.
**For remote working days it is required that you are able to work in a noise free, distraction free environment.
Job Types: Full-time, Contract
Salary: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Experience level:
- 2 years
- 3 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Help desk: 2 years (Preferred)
- troubleshooting: 2 years (Preferred)
- Technical support: 2 years (Preferred)
Work Location: On the road
