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Form of workJob Description
The IT Support Specialist has strong analytical and problem-solving skills and can identify and resolve complex technical issues. They are kind, empathetic, and have effective communication skills with a focus on communicating technical information to non-technical customers. This position requires a full-time Commitment.
Benefits
- Full Gold PPO Health Insurance
- 401K with Safe Harbor Matching
- Holidays and PTO
- Stable working hours
- little to to no night and weekend support is needed
- $5,000 bonus for graduating from your first quarter with us
Qualifications
- 2-4 years of experience in a similar technical support or systems administration role, with some experience supporting executive concerns.
- Required to live in Los Angeles and can travel around the west side quickly
- In-depth knowledge of macOS / iOS administration
- Strongly prefer Apple Support Pro Certification
- Prefer Jamf certifications
- Prefer Google Workspace admin experience
- Experience with mobile device management (MDM)
- Experience automating recurring tasks
- Excellent organizational, time management, judgment, decision-making, and prioritization skills, with the ability to proactively identify issues/obstacles and effectively create pizzas
- Experience with/knowledge of networking (e.g., setting up wireless access points, etc.)
- Experience and comfort with executive-level needs and support
- Ability to learn new technologies and tools quickly
- Strong work ethic and ability to thrive and enjoy a fast-paced, dynamic teamwork environment.
- Eagerness to travel up to 40% of the time for on-site support
Responsibilities
- End-to-end support of computer/mobile device hardware and software, both in the office and on location
- Manage inventory of hardware and accessories
- Enroll and maintain client devices with Mobile Device Management tooling
- Set up, maintenance, and support of networking gear (including, but not limited to, routers, switches, and cabling) and troubleshooting of network issues
- Directly support executives with emergent concerns and issues
- Critically analyze processes and solutions to prevent problems, improve productivity, and automate recurring tasks
- Maintain and update technical documentation, such as troubleshooting guides and knowledgeable articles
Our company is founded on the principles of transparency, fairness, and responsibility.
We offer a combined 40 years of it industry and consulting experience, with experts from multiple areas of tech support coming together under one roof. We are committed to solving your problems, and if we are not the right people for the job, we will find someone who is.
We offer a combined 40 years of it industry and consulting experience, with experts from multiple areas of tech support coming together under one roof. We are committed to solving your problems, and if we are not the right people for the job, we will find someone who is.
