Address
Form of workBusiness Unit Overview
Michael Foods, Inc. is a leader in the food processing and distribution industry with business in egg products, refrigerated grocery and potato products. We offer exciting job possibilities throughout our organization where you can enhance your career, sharpen your talents and make an impact. Join our company and be part of an innovative team that's First in Food.
Location Description
Hopkins, MN is home to our Michael Foods, Inc. corporate headquarters. Hopkins is located 7 miles west of Minneapolis, boasting natural surroundings in a suburban environment that also provides quick access to major travel ways and local restaurants that give our community a distinct character. Located in the Excelsior Crossing building where employees are provided with beautifully landscaped walking paths and water features creating an optimal environment for outdoor and walking meetings, along with the opportunity to take a relaxing walk or outdoor lunch before, within, or after your work day.
Responsibilities
POSITION SUMMARY:
The IT Support Analyst Intern serves as the initial point of contact for internal customers requiring assistance with issues impacting them or their area such as; cannot log-on to an application, hardware, software, network, production impacts/outages, password blocks, etc. Analysts receive requests for assistance via phone, email, walk-in's and Cherwell (incident and request tickets).
DUTIES AND RESPONSIBILITIES:
Qualifications
EDUCATION AND EXPERIENCE REQUIRED:
Michael Foods, Inc. is a leader in the food processing and distribution industry with business in egg products, refrigerated grocery and potato products. We offer exciting job possibilities throughout our organization where you can enhance your career, sharpen your talents and make an impact. Join our company and be part of an innovative team that's First in Food.
Location Description
Hopkins, MN is home to our Michael Foods, Inc. corporate headquarters. Hopkins is located 7 miles west of Minneapolis, boasting natural surroundings in a suburban environment that also provides quick access to major travel ways and local restaurants that give our community a distinct character. Located in the Excelsior Crossing building where employees are provided with beautifully landscaped walking paths and water features creating an optimal environment for outdoor and walking meetings, along with the opportunity to take a relaxing walk or outdoor lunch before, within, or after your work day.
Responsibilities
POSITION SUMMARY:
The IT Support Analyst Intern serves as the initial point of contact for internal customers requiring assistance with issues impacting them or their area such as; cannot log-on to an application, hardware, software, network, production impacts/outages, password blocks, etc. Analysts receive requests for assistance via phone, email, walk-in's and Cherwell (incident and request tickets).
DUTIES AND RESPONSIBILITIES:
- Identifies, diagnoses, and resolves Level One problems for users' workstations, personal computer software and hardware and communicates solutions to end-users
- Delivers, sets up, and assists in the configuration of end-user desktop hardware, software and peripherals
- Provide first line of support for users
- Introductory administration within Active Directory, adjusting security rights and day-to-day administration of accounts and systems
- Troubleshoot basic user connectivity issues and hardware/software issues
- Assist users during desk moves
- Creates and responds to Service Desk tickets
- Support of plant technology with assistance from onsite resources (Gaylord or Chaska)
- Other IT Helpdesk tasks as required
Qualifications
EDUCATION AND EXPERIENCE REQUIRED:
- Current enrollment, or recent graduate, in an undergraduate degree program in Information Technology.
- Customer first attitude
- Excellent oral and written communication skills.
- Proficient with standard business/office software applications as well entry level understanding of computer operating systems and basic troubleshooting techniques
