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Form of work
SalaryMayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
Responsibilities
This is an on-site position in Rochester, MN.
The Mobile Device Support team in the Level 2 Shared Services Section, Enterprise Operations Services Division is looking for an IT Support Analyst.
The IT Support Analyst receives calls from customers for both vended and custom applications; resolves problems, documents the resolution, and communicates the resolution to the customer. Escalates more complex problems to more senior team members based on Work Unit policies. Troubleshoots application problems, maintains applications, and provides input on system configuration. Assists with installation and troubleshooting of business area specific applications and equipment.
Provides support for both vended and custom developed applications. May assist with application analysis, configuration, testing, training, and implementation of applications. Possesses basic understanding of application interfaces and works with vendors or interface partners to configure. Partners with customers to develop relationships and an understanding of business needs, goals, and objectives. Represents customer-focused support and possesses oral and written communication and interpersonal skills to be able to effectively interact with customers, vendors, and other technical areas within and external to the department. Works with the customers to implement configuration changes to the applications to meet business needs. May be required to provide 24/7 on-call support. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership.
Qualifications
HS/GED with either 4 years’ experience in technician, operator, or Help Desk role; or 4 years of experience with software applications in a clinical assistant, medical assistant, or other related patient care role.
Demonstrates problem solving skills. Possesses hardware and software trouble-shooting skills. Experience in a clinical area in a large healthcare institution is desirable.
Detail oriented. Able to prioritize work. Experience with one or more clinical applications demonstrating technical knowledge of systems beyond end-user skills is preferred.
Preferred work experience:
- ServiceNow Incident Management
- Various mobile platforms
- Microsoft Intune Support
- Azure Microsoft Authenticator
- M365 Mobile – Teams and Outlook
- Mobile Device Management
Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorship now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Also, Mayo Clinic does not participate in the F-1 STEM OPT extension program.
Exemption Status
Nonexempt
Compensation Detail
$26.77 - $36.14 / hour
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday - Friday; 8:00 am - 5:00 pm CT
Weekend Schedule
On call as needed
International Assignment
No
Site Description
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Recruiter
Miranda Grabner
