It Store Network Analyst Intern

Brand Overview:
ascena is a leading national specialty retailer offering apparel, shoes, and accessories for women through our brands Ann Taylor, LOFT, and Lou & Grey, Lane Bryant and Cacique. We operate ecommerce websites and over 1200 stores throughout the United States.
Ready to apply? We currently have an opportunity for a IT Store Network Analyst Intern to join our team located at our Ascena Corp ETNA-ascena-Pataskala, OH 43062.
Position Overview:
The Information Technology (IT) Analyst Internship program will offer exposure to a variety of functions within the IT space, including Network, Client Tech, and Store Support teams. The intern will also work with a wide range of cross-functional business partners and gain additional exposure to IT leaders throughout the organization. The intern will gain hands-on experience and learn general instruction to perform the functions of the various positions.
Network Support
The Network team maintains and administers the company's corporate and Store Networks. Implements, administers, and troubleshoots network devices including routers, switches, firewalls, wireless access points, and load balancers.
Primary Responsibilities:

• Designing and implementing new network solutions
• Maximizing network performance through ongoing monitoring and troubleshooting
• Investigating faults in the network
• Reporting network status to key stakeholders
• Exposure to an on-call rotation

Store Support
The Store Support team works on critical issues escalated from other IT teams and business partners. Provides exceptional customer service to store personnel through level 2 incident management. Works on multiple types of hardware and software issues such as POS registers, apple hardware/software, traffic counters, OrPOS POS software, POS peripherals, and other related systems.
Primary Responsibilities

• Attends daily status meetings
• Maintains incident tickets and email escalations
• Project related work and miscellaneous tasks as assigned by leadership

Job Requirements

• Minimum Junior or senior year of Undergrad
• Majoring in Computer Science or Information Systems related fields
• Experience with PCs, Windows OS, Microsoft Office products, iOS, and Apple related products
• Experience working in a team environment as well as independently to meet timelines and goals
• Understanding of computer hardware; specifically point of sale systems is preferred
• Working knowledge of network fundamentals preferred
• Understanding of computer hardware, mobility devices & client/Server applications

• Must be able to learn new software packages
• Must have PC troubleshooting skills
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Excellent interpersonal and organizational skills
• Must show a sense of urgency, being able to perform and multitask under pressure
• Ability to articulate and present different points-of-views on various technologies
• Ability to work with customers, partners and suppliers at all levels within the business.
• Able to articulate and present different points of views on various technologies
• Time management skills as well as the ability to be flexible and creative

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Location:
Ascena Corp ETNA-ascena-Pataskala, OH 43062Position Type:
Intern (Fixed Term) (Trainee)/Full time
Equal Employment Opportunity
The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all personnel actions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under federal, state, or local law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.