It Specialist

Compensation: $55,000.00/yr

Position Description:

The Specialist will report to the IT supervisor and work as part of a team responsible for maintaining and improving system functionality at various locations across the greater Houston area through proactive interaction with staff, comprehensive understanding of primary systems, and knowledge of the operational mission. The successful candidate will provide technical and system support through troubleshooting, identifying and isolating issues and problems, conducting preliminary root cause analysis, and implementing appropriate solutions as they occur actively troubleshoot Operating System (OS), operational software, network and hardware issues, and make corrective recommendations. Likewise the candidate should be able to quickly respond to dispatches via the ticketing system to resolve on the spot problems (where possible), and update the ticket system with technical documentation and categorization, accurately depicting the issue, problem, request, and/or solution.

Responsibilities:

• Maintain and administer computer networks and related computing environments including hardware, systems software, applications software and configurations.
• Set up and configure desktop hardware/software and access for new users.
• Provide Level 1 and 2 technical support for network and desktop hardware, peripherals and software, including corporate operating systems and a wide range of proprietary software.
• Implement software updates, upgrades and changes.
• Diagnose and repair connectivity and computer malfunctions; utilize diagnostic hardware tools and application software; adjust, repair and replace malfunctioning equipment.
• Maintain inventory of supplies and equipment.
• Travel to career offices for pick up/drop off of equipment and perform service calls, etc. (Mileage reimbursable.)
• Perform additional functions incidental to computer support activities and all other duties as assigned.
• Manages the functionality and efficiency of a Public Access computers running Deep Freeze software on Microsoft Windows operating systems.
• Maintains Digital, Analog, and IP Phone Systems
• Maintains the integrity and security of IT systems.
• Maintains system documentation.
• Interacts with users and customers as applicable.
• Adheres and enforces policies and standards of the company and represented organizations.
• Participates in special projects as required with as needed weekend, after and before hours work.

Qualifications:

• BS Computer Science, Computer Engineering, Computer Information Systems, OR Computer Systems Engineering. Equivalent experience may be used in lieu of degree
• Professional certification in one or more specific technologies.

Knowledge, Skills and Abilities:

• Knowledge of the principles, methods, and techniques used in systems administration and support including but not limited to Windows 7, 8, 8.1, 10, Server 2012 R2, MS Windows Active Directory and Group Policy. MCITP a plus.
• Experienced in installation of PC hardware. A+ cert a plus.
• Avaya IP office experience is a plus.
• Proactively and reactively responding to centrally managed request and incident tickets.
• Must be able to maintain system, security, and inventory policies and documentation.
• Excellent written and verbal skills.
• Working understanding of the TCP/IP protocol suite, (ARP, TCP, UDP, ICMP, IP, etc) -- Experience with routing (static, EIGRP, OSPF), LAN switching (Trunking, VLAN),
• Experience with the following software preferred: Deep Freeze, Samanage or other ticketing systems, Crystal Reports, MSSQL, Kaspersky Endpoint and Server Anti-Virus, Chronicall, and DocuWare.

Work Schedule:

Monday – Friday 7:00 am to 4:00 pm and occasional weekend, early morning, and evening hours work with advance notice. This is a salaried position (exempt) and participates in special projects as required with as needed weekend, after hours, and before hours work, with advance notice.

Work Location:

Primary Location: Cypress Station with travel to multiple office locations in the Houston Area.

Travel Requirements:

Requires 50% travel and employee must comply with Interfaith’s Safe Driving policy.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• Physical demands: prolonged sitting, standing, talking, hearing and reaching
• Visual demands: reading and prolonged computer usage

The employee may occasionally be required to lift and/or move up to 50 pounds.

Benefits:

• Medical, Dental and Vision Insurance
• Basic and Voluntary Life + AD&D
• Voluntary Short & Long Term Disability
• Flexible Spending & Dependent Care Accounts
• Employee Assistance Program
• 403(b) Retirement Plan with corporate matching up to 5%; requires one (1) year of employment
• Paid Time Off
• Bereavement and Jury/Court Duty Pay
• Paid holidays
• Work with enthusiastic team members who have a passion for service!

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The employee has reviewed this description and agrees that he/she is fully able and can perform the duties and responsibilities listed above.

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Houston, TX: Relocate before starting work (Required)

Work Location: On the road