Address
Form of work
SalaryDuties
Collaborates with Air Traffic Systems Operations, Technical Operations National Operations Control Center (NOCC), Program Management Office (PMO), and other Tech Ops personnel as needed, regarding scheduling & execution of NAS Aeronautical Information Management System (NAIMES) and TFMS maintenance activities ensuring little to no impact to NAS operations.
Provides day-to-day support to operational National Airspace Systems (NAS) under NAIMES and TFMS.
Applies experience and specialized knowledge, as well as an understanding of new technologies and methodologies, to solve complex problems and develop improved processes or systems. Assignments frequently require knowledge and experience working across functional and/or organizational lines.
Provides 24/7 Enterprise network operational support for NAS systems through monitoring and overseeing critical services and applications. Ensures all procedures and actions taken protect the integrity of the NAS.
Monitors, analyzes, and troubleshoots end to end service performance to identify anomalies that have a potential for service disruption. Maintains real-time awareness of events affecting customers and overall service impact. May be required to provide technical assistance to return end to end services to operational mode when an interruption occurs.
Coordinates with appropriate control centers and vendors to restore enterprise services in an expeditious manner.
Assists with reviews and improvements to processes associated with the day-to-day operations and transition of NAIMES and TFMS services. Coordinates the transition of Remote Monitoring and Logging System (RMLS) ticketing for NAIMES and TFMS and Departure Spacing Program (DSP) to the Enterprise Services Desk.
Reviews NAIMES and TFMS outage reports for accuracy of reporting and content, and correlates outages to NAS interruptions. Ensures RMLS entries are entered and updated to reflect the most accurate information for NAIMES and TFMS Enterprise Service Interruptions.
Participates in RMLS and ticketing enhancement initiatives as needed. Participates in regularly recurring Team meetings and provides updates on NAIMES and TFMS related issues.
Participates in monthly NAIMES and TFMS PMRs and provides input on contract performance and makes recommendations through the Manager and COR.
Work well with others team members and across other organizations.
Provide and oversee monthly chart cycle updates to critical TFMS and NAIMES systems.
Provides scheduled and unscheduled critical support to proprietary java applications and complex NAS systems, providing primary and disaster recovery services located at the Mike Monroney Aeronautical Center in Oklahoma City and the William J. Hughes Technical Center in Atlantic City New Jersey.
Incumbent may be required to be available for call back and emergency restoration after hours.
Requirements
Conditions of Employment
- US Citizenship is required.
- Selective Service Registration is required for males born after 12/31/1959.
- Designated or Random Drug Testing required.
Qualifications
To view the complete qualification standard, applicants should reference – U.S. Office of Personnel Management the Information Technology (IT) Management Series 2210 (Alternative A):
Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov)
To qualify for this position you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-H/ FG/GS-10-12. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position.
Specialized experience is: Experience applying technologies and methodologies to solve complex database system problems and developing improved processes or systems in support of a 24x7 Operations Center to include installing and configuring enterprise database critical systems.
Applicants should include examples of specialized experience in their work history.
Qualifications must be met by the closing date of this vacancy announcement.
Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job.
Applicants may be asked to verify information on your application for employment with the FAA.
Interviews: Some, all or none of the applicants may be interviewed.
Selection may be made from this announcement or from ACT-ATO-23-AJWB170-88213,
You may also be considered for this vacancy based on eligibility under the 30% or More Disabled Veteran Program, and Persons with Disabilities/Persons with Targeted Disabilities. To be considered for one of these special hiring authorities, you must identify your eligibility in your questionnaire in the Applicant-Preferred Conditions of Employment section. In addition, you must submit documentation that provides evidence of eligibility as indicated in the "How to Apply" section of the announcement.
This position requires 24x7x365 manning of the Enterprise Operations. Shift work will be required.
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.
Additional information
We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.
The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/working_here/financial_disclosure_requirements
The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family.
This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing.
As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.
In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.
Eligible applicants meeting the minimum qualification requirements may be further evaluated on the Knowledge, Skills and Abilities (KSA); listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or priority grouping and referred to the selecting official for consideration.
This is a bargaining unit position. This position is represented by PASS: Regional Tech Ops and AEA.
Links to Important Information: Locality Pay , COLA
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Only supplemental documentation, e.g. transcripts or veteran's documentation will be accepted in combination with your on-line application. These documents must be uploaded, emailed to tara.price@faa.gov, or fax to 609-485-8995 on or before the closing date of this announcement. All submitted documents should reference the announcement number.
If you want consideration for one or more of the Special Hiring Authorities, documentation that must be submitted at time of application can be found at Direct Hiring Authorities | Federal Aviation Administration (faa.gov).
All Veterans: If you are claiming veterans' preference, you must submit either a DD Form 214 Certificate of Release or Discharge from Active Duty (Member 4 Copy or equivalent), or a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions. If you are claiming 10 point preference, you must also submit a completed SF-15, Application for 10-Point Veteran's Preference, and supporting documents outlined on the SF-15. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.
If you are claiming 10 point preference but fail to submit the supporting documents outlined on the SF-15, you will be tentatively assessed as a 5 point preference eligible provided your DD Form 214 reflects that you have the service required to qualify for preference. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.
Veterans currently on active duty claiming veterans' preference: You will be granted tentative preference if you submit a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions and your application shows that you have the required service. Prior to being appointed, you must provide to the Servicing Human Resource Management Office a DD Form 214 documenting discharge/release and showing that the service was honorable or general. If you are on terminal leave, you must provide documentation certifying authorized terminal leave.If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
If you are requesting consideration for any of the special hiring authorities, you must submit the following documentation:
30% or More Disabled Veteran Program: You must submit a DD 214, Certificate of Discharge (Member 4 copy is preferred), and supporting documentation as required by form SF-15 such as an official statement, dated 1991 or later, from the Department of Veterans Affairs or from branch of the Armed Forces certifying to the present existence of the veteran's service-connected disability.
Persons with Disabilities and Persons with Targeted Disabilities Appointment: You must provide proof of disability documentation (i.e. Schedule A Letter) that: - May be a letter or other documentation on official stationery/letterhead with an official signature. - Clearly states that you are eligible for appointment under the PWD/PWTD hiring authority or a Schedule A appointment authority as outlined in 5 CFR Section 213.3102(u). - Does not need to detail the specific disability, medical history, or need for accommodation.
You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.
IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC REGARDING YOUR EXPERIENCE OR EDUCATION.
We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes.
Please ensure EACH work history includes ALL of the following information:- Job Title (include series and grade if Federal Job)
- Duties (be specific in describing your duties)
- Employer's name and address
- Supervisor name and phone number
- Start and end dates including month and year (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Salary
Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.
You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide, Document Upload Guide, for more information on uploading and re-using the documents in your applications.Agency contact information
Tara Price
Phone
1 (609) 485-4669
Fax
1 (609) 485-8995
Email
tara.price@faa.gov
Address
Federal Aviation Administration
ACT Regional HR Services Branch
Atlantic City International Airport, Bldg. 300
AHF-N710
Atlantic City, NJ 08405
USNext steps
Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.
For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.
Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.
All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
Only supplemental documentation, e.g. transcripts or veteran's documentation will be accepted in combination with your on-line application. These documents must be uploaded, emailed to tara.price@faa.gov, or fax to 609-485-8995 on or before the closing date of this announcement. All submitted documents should reference the announcement number.
If you want consideration for one or more of the Special Hiring Authorities, documentation that must be submitted at time of application can be found at Direct Hiring Authorities | Federal Aviation Administration (faa.gov).
All Veterans: If you are claiming veterans' preference, you must submit either a DD Form 214 Certificate of Release or Discharge from Active Duty (Member 4 Copy or equivalent), or a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions. If you are claiming 10 point preference, you must also submit a completed SF-15, Application for 10-Point Veteran's Preference, and supporting documents outlined on the SF-15. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.
If you are claiming 10 point preference but fail to submit the supporting documents outlined on the SF-15, you will be tentatively assessed as a 5 point preference eligible provided your DD Form 214 reflects that you have the service required to qualify for preference. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.
Veterans currently on active duty claiming veterans' preference: You will be granted tentative preference if you submit a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions and your application shows that you have the required service. Prior to being appointed, you must provide to the Servicing Human Resource Management Office a DD Form 214 documenting discharge/release and showing that the service was honorable or general. If you are on terminal leave, you must provide documentation certifying authorized terminal leave.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Individuals with disabilities
Military spouses
Peace Corps & AmeriCorps Vista
Veterans
Special authorities
Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
Clarification from the agency
Also open to those eligible for 30% or More Disabled and/or Veterans' Recruitment Act
