It Specialist (Sysadmin) (Hearings Operation It Specialist)

Summary
This position is located in the Fort Wayne Hearing Office at 6511 Brotherhood Way, Fort Wayne, IN 46825.
NOTE: This position is being filled on a full-time, permanent basis. Additional selections may be made within six months from the closing date of this announcement.
This is a career-ladder position leading to the GS-12 grade level.
One selection will be made between this announcement and announcement number SI-12224768-24-DEU-RS-4.
This job is open to

• Career transition (CTAP, ICTAP, RPL)
  Federal employees who meet the definition of a "surplus" or "displaced" employee.
• Military spouses
• The public
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.
• Veterans

Clarification from the agency
United States Citizens
Duties
This is a developmental position leading to the full performance level of GS-12 . Closer supervision and technical guidance and/or on-the-job training are provided. Duties are gradually broadened so the incumbent is eventually performing all of the duties of the full performance level, position description number 3F0790.
The incumbent is an information technology (IT) specialist who serves as the focal point of contact, providing direction and support to one or more Hearings Operation offices, in the use of information technology (IT) equipment, hardware and software, and telecommunications devices with responsibility for oversight, management and maintenance of IT systems in a multi-operating system environment and as liaison with vendor representatives. The incumbent provides direction and support in the planning, coordinating, testing, operation, troubleshooting, and maintenance of hardware and software related to OHO programs and services, including networks, workstations, testing and implementation of systems initiatives and subsequent releases, all related hardware and software considerations, and systems security.
Requirements
Conditions of Employment

• U.S. Citizenship required
• Selective Service Registration, if applicable (www.sss.gov)
• Fingerprinting and background and/or security investigation required
• Job offers are contingent on fingerprinting and background / security investigation results
• Selectees are required to serve a 1 year probationary period
• Relocation expenses will not be paid
• All qualification requirements must be met by the closing date of the announcement

Qualifications
All qualification requirements must be met by the closing date of the announcement.
If you are using experience to qualify, you must have:
For GS-9: 52 weeks of specialized experience at the GS-7 level, or equivalent, which is in or related to the work of the position to be filled and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such experience includes: 1) Assisting users with the troubleshooting and installation of current systems; 2) Documenting and initiating response to customer problems; 3) Coordinating the installation of new products or equipment (e.g. servers, computers, firewalls, etc.); 4) Identifying security violations and recommending corrective actions; 5) Demonstrating technical proficiency in information technology systems.
For GS-11: 52 weeks of specialized experience at the GS-9 level, or equivalent, which is in or related to the work of the position to be filled and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such experience includes: 1) Monitoring network and systems performance and troubleshooting problems; 2) Documenting and initiating response to customer problems; 3) Coordinating the installation of new products or equipment (e.g. servers, computers, firewalls, etc.); 4) Applying security patches and updates to servers and workstations in both test and production environment; 5) Researching, evaluating and providing feedback on problematic trends and patterns in customer support requirements; 6) Demonstrating technical proficiency in information technology systems.
For GS-12: 52 weeks of specialized experience at the GS-11 level, or equivalent, which is in or related to the work of the position to be filled and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such experience includes: 1) Monitoring network and systems performance and troubleshooting problems; 2) Resolve problems in response to customer incidents (e.g., hardware, software, user training); 3) Coordinating the installation of new products or equipment (e.g. servers, computers, firewalls, etc.); 4) Evaluating established methods and procedures and preparing recommendations for changes in methods and practices where appropriate; 5) Ensuring the rigorous application of information security policies, principles and practices in the delivery of network service; 6) Configuring and managing virtual desktop and server environments.
Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.
Experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, certification), as appropriate.
In addition to the specialized experience listed above, to qualify for the 2210 IT Specialist series, applicants must demonstrate the following competencies:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Education
Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
GS-9: Master's degree or equivalent graduate degree, OR 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree.
GS-11: Ph.D. or equivalent doctoral degree, OR 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent.
GS-12: There is no substitution of education for specialized experience at this grade level.
Education may be substituted but will be evaluated on an individual basis. Transcript are required to substantial claimed education. See education section.
COMBINING EDUCATION AND EXPERIENCE: Experience and education as described above may be combined to meet the minimum qualification requirements. Note: Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.
Providing Proof of Education or Substituting Education
For information on providing proof of education or substituting education for experience, visit http://www.opm.gov/qualifications/standards/group-stds/gs-cler.asp
If you are qualifying on the basis of education or satisfying an educational requirement, submit a copy of your transcripts that includes your name, the name of the educational institution, course title(s), number of credits, grade, and date of completion. Unofficial transcripts or screenshots of electronic/web transcripts with the required information will be accepted at the time of application. You must submit your transcripts according to the application submission details of this announcement. Documents will not be accepted via email or regular mail. If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position.
Additional information
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The evaluation you receive is based on your responses to the questionnaire. Your resume and supporting documentation will be compared to your responses to the occupational questionnaire, which is designed to capture the desired competencies for this position. These competencies include:

• Knowledge of IT principles, concepts and methods to diagnose and resolve IT related issues.
• Ability to analyze data and make recommendations
• Ability to communicate orally and in writing.
• Ability to plan, organize and coordinate work activities.
• Ability to monitor and verify the integrity of systems security. GS-11 and GS-12 only
• Knowledge monitoring systems performance and applying support. GS-12 only

Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. The questionnaire takes approximately 15 minutes to complete. To preview the questions, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12224658
Your application will be evaluated under the Category Rating method, based on your responses to the Assessment Questions. If you meet the basic requirements for the position, your application will be evaluated and placed into one of three categories:
1 - Qualified Category - Candidates who meet the Minimum Qualification Requirements.
2 - Well Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.
3 - Best Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.
Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet the Minimum Qualification Requirements will automatically be placed in the Best Qualified Category.
ICTAP candidates who meet the requirements for the Well Qualified category will be placed at the top of the Best Qualified category and be given selection priority.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  Note: Failure to provide required documents may result in non-consideration for the posted position(s).
  RESUME: You must meet the basic qualification requirements for the position being filled, including any positive education requirements and/or selective placement factors. All applicants must submit a resume showing work schedule, hours worked per week (indicate full- or part-time), dates of employment (mm/dd/yy), and duties performed. Your resume must provide specific details as to how your experience meets the qualifications for the posted position(s); we will not make assumptions regarding your experience. Please do not copy and paste experience statements (i.e., duties, specialized experience, or occupational assessment questionnaire) from this announcement into your resume. Ensure that your resume includes the grade (if you are a current or previous federal employee) and month, day, and year that you began and ended each position held. Without this information, the experience gained while in that position may not be credited toward meeting t...