It Specialist

DOCS Health is a national organization that provides access to comprehensive healthcare and innovative solutions for various state, local and federal governmental agencies, the US Military, educational institutions, correctional facilities, and corporations around the world for thirty years.  As our privately owned firm continues to grow, we value talented and motivated employees to be part of our successful team. As an Entry Level IT Specialist you will install, build and test laptop and tablet configurations and ship them to events across the country, as well as support the IT needs of the Corporate office.

This position will be located in Chalfont PA. 

• Install, build and test laptop and tablet configurations and ship them to events across the country
• Assemble computers according to a predetermined design or create custom models and configure hardware according to specific employee’s needs.
• Test all newly built machines to ensure proper functionality
• Provide tier 1 onsite and remote support to resolve incidents, problems and requests following the Helpdesk Ticketing process
• Diagnose, troubleshoot, repair and resolve issues with end user systems , approved software OS and applications, networked and wireless phones, headsets and/or printing systems
• Implement, replace and decommission systems
• Provide training on new systems as needed
• Participate and provide input to problem management process and knowledge management system
• Managing and working through escalations including resolution documentation and follow-up
• Project related tasks including, but not limited to, equipment installs, moves, changes, decommissioning of hardware as well as providing onsite smart-hands, store builds and other project related tasks
• Contribute by creating Knowledge Base Articles
• Ensure local site operations are adhering to EUS standards (ex. IDF/MDF closets)
• Training and skill development
• Assist in other duties as needed.

In office Monday- Friday 8:30 AM -5:30 PM some weekend availability required

• Familiar with laptop and desktop computers as well as tablets, hand held scanners, printers and shipping requirements
• 2+ years of IT related field experience – hands on Enterprise experience in computer support
• Bonus skills: A+ Certification, validation, scripting and disaster recovery
• Customer Service – able to provide excellent customer service skills in person, in writing, and on the phone
• Troubleshooting skills – basic level understanding of troubleshooting application (Office365, web browsers, end point security), hardware, and OS (Windows, Mac OS, and iOS) issues
• Client Hardware – ability to diagnose and repair client hardware to include things such as: desktops, laptops, monitors, mice, client peripherals, mobile devices, printers, docking stations, etc.
• Networking – basic understanding of networking technologies to include TCP/IP, Wireless technologies, patch panels cabling, etc.
• Telephony – basic level understanding of VOIP, voicemail, headsets, and Telephony systems
• Able to work independently, manage time/resources in an organized fashion with quality and communication an documentations
• HDI support center analysis (HID-Dast) - preferred
• Require mobility (standing, walking, climbing, etc.)
• Legally authorized to work in the United States

With over three decades of experience, we are a trusted industry leader. Our experienced team of clinicians and logistics professionals are dedicated and strive to do the right thing for our partners and their members every time. Because of this commitment, we have set a new standard of care delivery through our fixed-clinic, mobile treatment center, telemedicine, and portable deployment models. Join our team and become a part of a bridge for better health.

If you are made a conditional offer of employment, you will be required to undergo background check (including criminal record check) and drug screening. We use E-Verify in our hiring process.

DOCS Health is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. DOCS Health will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.