It Specialist Iii

Redwood Credit Union is a not-for-profit financial institution that believes in people over profits. Our mission is to passionately serve the best interests of our Members, team members, and communities. Sticking to that vision has made us one of the most loved financial partners in the many communities we serve. In fact, RCU is the 8th largest credit union in California-and growing. Due to this growth, we recently completed construction on our new, 8-acre campus in Napa and are ready to welcome more than 500 valued team members!

Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.

If this sounds like a place you'd like to be, we're eager to meet you!

Redwood Credit Union is looking for an IT Specialist III who will work as a technical lead that ensures the confidentiality, availability and integrity of computing systems within the organization. We are looking for a Certified A+ and MCP professional who provides advanced computer and network operations support and provides second tier support of desktop and network equipment. The specialist provides superior customer service that meets the RCU service standards and values to employees of Redwood Credit Union. The specialist performs and prioritizes the technology support and administration functions necessary to maintain service to The Redwood Group.

  Develop, maintain and follow department operations for Server and virtualized systems, network, storage, backup, and phone environments as assigned.

  Perform log and system management reviews as well as operations and administration on all systems.

  Provide advanced skills in ensuring adequate controls are maintained in computer and network operational areas.

  Recommend improvements in efficiencies and effectiveness of network, phone, desktop and computer operations.

  Communicate with IT management on projects, support and future needs planning both in writing and verbally.

  Maintain documented network, computer, storage and systems diagrams and integration cross references on all systems, as assigned.

  Maintain full operability of server and virtualized systems, network, storage, backup, 

and phone environments as assigned.

  Provide advanced end user support and guidance to other technical staff on end user issues.

  Provide advanced technical support and administration to server and virtualized systems, network, storage, backup, and phone environments as assigned.

  Respond to and document requests for technology assistance via phone, verbal, or e-mail request.

  Support the collection and administration of hardware and software asset inventory.

  Communicate professionally with all levels of staff.

  Train with vendors to support new technology or enhance knowledge of current technology and provide mentorship to staff within the IT organization on technical advances.

  Research, develop and employ security standards and practices on the computing environment and assigned technologies.

  Respond to and report to security issues.

  Apply threat mitigations and update operating systems as security flaws are discovered.

  Maintain patches and apply security updates as necessary

  Solve outstanding security issues through research and management suggested options.

Knowledge, Skills and Abilities

• Must have extensive knowledge and experience in Microsoft 365 Administration-Intune deployment, Azure AD, Defender, etc. and MS Azure cloud platform.
• Demonstrate the skills necessary to support the Credit Union's systems utilizing problem solving and troubleshooting techniques.
• A+ and Microsoft Certified Professional (server/desktop) certification
• Network+ certification or demonstrated knowledge in assigned technologies.
• Thorough knowledge of industry practiced networking protocols, terminology, and procedures.
• Thorough knowledge of networking, server hardware and software.
• Current knowledge of practices, and regulations pertaining to data &telecommunications.
• Ability to work independently with little supervision and/ or direction.
• Ability to travel 20% of the time.
• Ability to work Saturdays.
• Ability to work flexible hours and on-call, if needed.

The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in computer science or closely related field and two years' experience maintaining and administering computer systems in LAN/WAN environment, A+ certification, Network+ and/or Microsoft MCP certification preferred.

         Competitive medical, dental, and vision insurance, mental health offerings

         Employee performance incentive plan

         Salary Advancement- Merit increase based on performance

         401(k) program with employer match

         Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

  RCU Discounts and Perks-

-  RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

- RCU employees are eligible for a 1% discount on all recreational or boat loan products

- 2% discount off Visas and LOC Loans through RCU

- 0% interest on garment, fitness, or home office equipment loan of up to $500

- 100% financing for employee purchased homes!

 

         Local financial institution, providing unparalleled service since 1950

         Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting

         Voted Best Places to Work in the North Bay 18 years in a row

         World-class employee engagement scores

         Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

         Recognized by Forbes as one of "America's Best Small Employers 2023"

 

If you are a current Team Member, please apply through the internal careers page located in RCUNET.