It Specialist Iii - Applications Support

Location : Orlando, FL
Job Type: Full Time
Job Number: 23-00274
Department: Information Management Services
Opening Date: 01/03/2024
Closing Date: 1/15/2024 3:00 PM Eastern
Hiring Salary: $59,030.40/yr or $90,667.20/yr Starting rate of pay may vary based on factors including, but not limited to, education, training, and/or experience.
JOB SUMMARY
Starting Salary: $59,030.40/yr or $90,667.20/yr Starting rate of pay may vary based on factors including, but not limited to, education, training, and/or experience.
MINIMUM REQUIREMENTS & ESSENTIAL FUNCTIONS
The IT Specialist III - Applications Support position involves administering, maintaining, and supporting enterprise software applications. They are expected to identify and resolve moderately complex work problems. #oj
MINIMUM QUALIFICATIONS AND ABILITIES:

• At least 18 years of age.
• Must be able to comprehend and communicate fluently in verbal and written English.
• U.S. Citizen or possess a current permanent resident card.
• Clean criminal history; any arrest history will be individually evaluated.
• No illegal drug usage within the past year. Other drug usage will be evaluated on a case by case basis.
• High school diploma or general education degree (GED) AND three (3) years of related experience OR Bachelor's degree (B.A. or B.S.) in Computer Science, Information Technology or related field AND two (2) years related experience. Related experience to include the following: Advanced skills in troubleshooting the following: software configurations/features including operating systems, word processing, spreadsheets, databases, and networking on all platforms; computer systems software, applications, user configuration and management, virtualization, hardware, and networking. Perform advanced preventive maintenance on systems software, applications, hardware, networking, and communications.
• Must have a valid Florida driver's license.
• Must attend and successfully complete the agency sponsored Law Enforcement Vehicle Operations (LEVO) Training if assignment includes driving an agency vehicle. Use of agency vehicle would require appropriate driving history and passing agency biennial driver's physical exam. Depending on assignment, may be required to be FCIC/NCIC limited access certification within one (1) year of accepting position.
• Ability to support the installation, implementation, integration, training, and maintenance of core agency applications. Serves as a subject matter expert on designated applications as assigned by the supervisor.
• Ability to develop and maintain complex agency technology services in accordance with agency policies and industry security best practices.
• Ability to provide Tier 3 end user support for assigned agency applications.
• Ability to identify and resolve complex problems in a timely manner. Track, report, review, and escalate customer service requests and change management procedures, as necessary.
• Ability to mentor team members on best practices within their area of expertise.
• Ability to provide recommendations on technologies used by the agency.
• Ability to create and distribute monthly reports on Applications Support team activities and projects.
• Ability to read, analyze, and interpret common scientific and technical journals, and financial reports.
• Ability to respond to common inquiries or complaints from citizens, regulatory agencies, or members of the business community.
• Ability to create collaborative external vendor relationship in order to escalate services.
• Ability to effectively present information to top management and agency employees in using software, and agency's systems.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Must have advanced computer skills and advanced proficiency with Microsoft operating systems and Microsoft Office applications.
• Must have advanced skills in one or more of the following: development tools, server administration tools, or network security administration tools.
• Must have comprehensive knowledge of Standard Operating Procedures within the IT Section to meet service level targets in order to verify a high level of service delivery.
• Must be able to assist in creating knowledge base articles to document solutions, processes and procedures.
• Must have the ability to use creative and original thinking.
• Must also have ability to use judgment and discretion.
• Ability to focus and complete assignments in a timely manner.

PROCESSING & TRAINING

• Some positions, depending on the responsibilities, may require the candidate to successfully pass a physical or other selection processes when needed.

• Please upload a copy of your resume that is no longer than two (2) pages in length to your application

PHYSICAL DEMANDS & WORK ENVIRONMENT
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to talk, hear, and also sit and work on the computer for long periods of time. The employee is occasionally required to stand and reach with hands and arms. The employee is occasionally required to walk, stoop, kneel, crouch, crawl, or use hands to handle or feel. The employee may occasionally lift and/or move up to 25 pounds may have to assist someone lifting up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT
The employee must be able to work in remote locations within Orange County. The employee will be working with computer related equipment and may occasionally be exposed to the risk of electrical shock. The noise level in the work environment is usually moderate. Depending on assignment, may be required to occasionally work evenings and/or weekends. The employee is required to support the agency's emergency operations during a critical incident and may be recalled. The employee may also be assigned to a technical team in order to support the agency during a critical incident.
The Orange County Sheriffs Office is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Orange County Sheriffs Office may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All full-time employees of the Orange County Sheriff's Office receive an excellent benefits and compensation package.

• Sheriff contributes majority of cost for medical coverage
• Life insurance and long term disability insurance is provided by Sheriff; employees may elect to purchase additional coverage
• Retirement benefits are provided by the Florida Retirement System
• Uniforms, weapons, and other equipment furnished
• Education incentive and reimbursement programs
• 12 vacation days per year/accrues at 3.69 hours bi-weekly
• Sick time accrues at 3.69 hours bi-weekly
• 13 paid holidays per year
• Gym facilities in many agency buildings

01
You must be at least 18 years of age to work in a non-law enforcement capacity. If applying for a non-law enforcement position, are you at least 18 years of age?

• Yes
• No

02
Are you a United States citizen or do you possess a valid permanent resident alien card?

• I am a United States citizen
• I am not a United States citizen, but I do possess a valid permanent resident alien card
• I am neither a United States citizen nor do I possess a valid permanent resident alien card

03
If you possess a permanent resident alien card, please provide the issue date, expiration date and the category code.
04
Do you have any tattoos or body ornamentation on the hands, head, neck, or face?

• Yes
• No

05
Please provide the description(s) and location(s) of ALL tattoos / body ornamentation(s)?
06
Do you possess a high school diploma or general equivalency diploma (GED)?

• Yes
• No

07
How many college credits do you have?
08
Are you able to read, write and fluently speak English?

• Yes
• No

09
Are there any languages other than English that you can read, write, or speak fluently?

• Yes
• No

10
Please provide the other languages you can read, write, or speak fluently. Enter each language on a separate line and beside each enter whether you read, write, or speak the language fluently.
11
If you have a driver's license, what is your driver's license # and the state of issuance? Enter N/A if you have no driver's license.
12
Have you had a driver's license for at least one (1) year as of this application date?

• Yes
• No

13
Have you ever had your driver's license suspended or revoked?

• Yes
• No, or I do not have a driver's license

14
Please provide details of your driver's license suspension(s) / revocations(s), date(s), state(s) issued and explanation(s).
15
Have you ever been convicted of a felony?

• Yes
• No

16
Have you ever been arrested or charged with a felony and/or misdemeanor crime? Pursuant to F.S.S. 943.059, arrests that have been sealed or expunged must be disclosed.

• Yes
• No

17
Please provide the felony and/or misdemeanor arrest(s) or charge information and date(s). If applicable, please note whether the arrest was sealed or expunged.
18
Have you ever been convicted of any misdemeanor crime involving false statements, perjury, or domestic violence?

• Yes
• No

19
Please provide all misdemeanor conviction charge(s) involving false statements, perjury, or domestic violence and date(s).
20
Have you ever been a suspect or a defendant in any criminal investigation?

• Yes
• No

21
Please provide an explanation of all your criminal investigation(s) and associated dates.
22
Have you ever been involved in any criminal activity?

• Yes
• No

23
Please provide an explanation of all your criminal activity and associated dates.
24
Do you have regular or continuous associations or dealings with anyone under criminal investigation or indictment, or who is involved in criminal behavior?

• Yes
• No

25
Please provide an explanation of your associations with the individual(s) under criminal investigation or indictment and the criminal activity that is involved.
26
Are you now, or have you ever been, a member of a gang or any association that engages in criminal activity?

• Yes
• No

27
Please provide the gang and/or association name, location(s) and the dates of involvement.
28
Have you been or known anyone who has been associated with any organization, past or present that would place the integrity of the Sheriff's Office in question? (e.g. KKK, Nazi organization, organized crime, etc.)

• Yes
• No

29
Please provide an explanation of these associations or dealings you have with these individuals that would place the integrity of the Sheriff's Office in question;. (e.g. KKK, Nazi organization, organized crime, etc.)
30
Have you ever used, possessed, or cultivated an illegal controlled substance?

• Yes
• No

31
Please provide an explanation of your drug use, and/or possession, and/or cultivation of an illegal controlled substance along with associated dates of last use/involvement.
32
Have you used any illegal drug(s) or illegal controlled substance(s) within the last two (2) years from the date of this application? (e.g. - marijuana (to include cannabidiol (CBD)), heroin, cocaine, LSD, etc.)

• Yes
• No

33
Please provide the type(s) of illegal drug(s) used within the last 2 years, location(s), and the dates last used.
34
Have you ever been involved in the sale/purchase of illegal drugs either directly or indirectly?

• Yes
• No

35
Please provide details of your illegal drug sale(s)/purchase involvement, location(s) and date(s).
36
Have you ever served in the armed forces (Military), and if so, what type of discharge did you receive?

• I did not serve in the military
• Honorable Discharge
• Honorable Discharge under General Conditions
• Dishonorable Discharge
• Other
• I am still an Active Reserve

37
What military branch(es), including any state National Guard, did you serve or are you currently serving in?
38
Please provide the dates of service to include Active and/or Reserve service.
39
Were you ever formally disciplined while in the military to include any Article 15's?

• Yes
• No
• Not Applicable

40
Please provide type of military discipline(s), reasons for the discipline, and dates.
41
Are you currently employed by a law enforcement or corrections agency and if so, are you currently under internal investigation?

• Yes
• No
• Not Applicable

42
If you have prior law enforcement or corrections experience, have you ever been under internal investigation?

• No, I have never been under internal invest...