It Specialist Ii

Description:

CAN Community Health, one of the nation's largest providers of HIV Services, has an exciting opportunity for an IT Specialist 2 to support our operations. The person will work at our corporate office in Tampa Bay, FL.

We are looking for someone who is passionate about serving the needs of individuals impacted by HIV and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values. We offer a good quality of life with an excellent schedule, competitive pay with a bonus plan, premiere benefits package with a retirement plan with a generous company matching contribution. We have received recognition in 2023, 2022, 2021, 2019, & 2018 NPT's Best Non-Profit to Work for Award.

CAN is a Drug-Free Workplace. All potential hires will be required to take and clear a pre-employment drug screen upon job offer.

Starting Rate: $24.00/hour or higher based upon education level, background, and experience.

You can find out more about us by visiting our website at www.cancommunityhealth.org. Apply Today!

Statement of Purpose: This position is CAN Community Health, Inc.'s initial Information Technology support contact for all locations managed by CAN. This role will be the primary resource for onsite support for CAN facilities-locally, remotely, and may also be asked to assist with other companies within the CAN family.

Primary Tasks: IT Specialist II

1. Provides primary and secondary technical support, resolving requests whenever possible.
2. Gathers necessary information, documents in ticket tracking software, and escalates requests as necessary.
3. Utilize company documentation and other technical resources to provide solutions to technical requests.
4. Maintains ticket tracking software functionality, monitors tickets for follow-up and documents ticket resolutions.
5. Informs leadership about critical issues and provides company communication as dictated by service level agreements.
6. Configures and supports all computer hardware and software (except EMR software).
7. Prioritizes all incoming work on a daily basis, responding promptly and appropriately to urgent issues.
8. Works as a liaison between support vendors and external suppliers to resolve issues at hand.
9. Maintains accurate hardware and software inventory for all locations.
10. Assists Information Technology staff with projects by completing additional tasks as requested.
11. Protects employee and patients' rights by maintaining confidentiality of personal and financial information.
12. Collaboratively work with peers, clinical staff, internal and external stakeholders to drive customer success.
13. Promotes and practices CAN Community Health, Inc.'s mission and values and follows its policy and procedures.

Knowledge, Skills and Abilities Required: IT Specialist II

1. Midlevel O365 and SharePoint experience
2. Ability to operate a computer and basic office equipment.
3. Provide remote support using remote support tools.
4. Ability to operate a multi-line telephone system.
5. Ability to exercise judgement to solve operational problems where the answer is not apparent.
6. Ability to maintain a strong attention to detail in high pressure situations.
7. Ability to read, understand and follow oral and written instructions.
8. Ability to establish and maintain effective working relationships with internal and external customers.
9. Must be well organized and detail oriented.
10. Ability to travel on short notice including consecutive overnight stays.
11. Valid driver's license and ability to operate company vehicles.
12. Ability to work with minimal supervision.
13. Ability to coordinate multiple tasks at one time and effectively manage stress.
14. Strong ethics, interpersonal skills, and the ability to work effectively with a diverse population.
15. Ability to research projects.
16. Visual and auditory acuity.
17. Ability to utilize problem-solving techniques.
18. Ability to utilize decision-making techniques.
19. Excellent communication and interpersonal skills.

20. Understanding of basic, and mid-level Networking concepts- some practical experience required.

Education/Professional: IT Specialist II

1. Minimum of 3-years prior Information Technology experience required.
2. Certified HIPAA Professional – required within 6-months of the position.
3. IT Certifications required- will review on a per candidate basis.

Supervisory Responsibility: none IT Specialist II

Physical Demands: IT Specialist II

1. Neat professional appearance
2. Exerts up to 50 lbs. of force occasionally, and/or 20 lbs. of force frequently, and/or 10 lbs. of force constantly in lift, carry, push, pull, or otherwise move objects. Involves sitting most of the time but involves walking or standing for brief periods of time.
3. Requires expressing or exchanging ideas by means of spoken word, visual and auditory acuity.

Work Environment:IT Specialist II

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work: IT Specialist II

• This position regularly requires normal business hours. However, overtime and occasional evenings and weekend work maybe required.

Travel: IT Specialist II

• Travel is primary local during the business day, although some out of the area and overnight travel may be expected. Operation of a motor vehicle and valid driver's license is required.

Other Duties: IT Specialist II

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Responsible To: Director of Information Technology

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