It Specialist I

About the Role
The IT Specialist I is responsible for coordination and execution of multi-tier technical support services to users of company's personal computers via desk side and remote support. This position responds to user problems, both software and hardware applications, performs installations, modifications and repairs on PC's and peripheral devices. This role will also install software upgrades when required and run diagnostics on computer hardware.
What the Candidate Will Do

• Make changes to the appropriate equipment, or configurations, of equipment and application features and functions to realize the prescribed behavior, as per the requirements.
• Test the function and flow of the changes to make sure that all requirements have been satisfied, and that no conflicts have been introduced
• Provide support for answer questions and giving direction to how the changes meet the requirements
• Provide feedback on the quality of requirements, in terms of completeness, understanding, and testability
• Make an assessment on the performance, or other impact the requirement may have on existing environments and the customers affected by the change. Report any risky changes, or changes that would have significant change in behavior, performance, resource utilization, or any other significant factor.
• Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment, and software
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems

Travel

• Minimal travel required

Basic Qualifications

• High school diploma or GED equivalent
• 0-1 year of related experience, Entry level

Preferred Qualifications

• Bachelors' degree, with a technical major, such as Engineering or Computer Science
• 3+ years' experience supporting Windows desktop and/or laptop PCs
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
• Experience installing software, patches, updates on desktops, laptops, servers
• Experience troubleshooting basic network, software, printing problems
• Customer Service experience

About Uber Freight
Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight. With over $17 billion in FUM, we've built one of the world's most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies. For more, visit uberfreight.com.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)