It Specialist

Xwing is a cutting-edge aerospace technology company focused on revolutionizing the future of aviation. Backed by industry veterans and top-tier investors, our mission is to build a safer, more efficient, and more accessible air transportation system powered by autonomous flight. By combining artificial intelligence, proprietary software, and hardware solutions, Xwing is bringing uncrewed aircraft to commercial aviation. We are computer scientists, roboticists, and aerospace experts who are at the forefront of the transformation of the aviation industry.

Founded in 2016, Xwing is based in Northern California with offices in San Francisco and in Concord, CA. In 2021, Xwing completed the world's first fully autonomous cargo flight with a remote crew supervising the flight from the ground. In 2023, Xwing became the first company with a Federal Aviation Administration (FAA) certification project for an uncrewed aircraft system for large aircraft.  

Visit xwing.com to learn more, and see all available positions under "Careers" to join our rapidly growing team.

We are seeking an experienced and knowledgeable IT Specialist to join our team. As an IT Specialist, you will play a crucial role in ensuring the smooth operation and maintenance of our company's information technology systems. You will be responsible for providing technical support, troubleshooting hardware and software issues, and implementing technology solutions to meet the organization's needs.

• Provide technical support: Respond to and resolve user inquiries, issues, and requests related to computer systems, hardware, software, and network connectivity.
• Troubleshoot and resolve technical problems: Diagnose and resolve hardware, software, and network issues promptly and effectively to minimize downtime and disruptions.
• Install and configure systems: Set up and configure computer hardware, software applications, and network equipment.
• Perform system maintenance: Regularly monitor, update, and maintain computer systems, servers, and network infrastructure to ensure optimal performance and security.
• User training and documentation: Create user guides, documentation, and conduct training sessions to assist users in utilizing technology resources effectively.
• Implement technology solutions: Collaborate with team members to assess business requirements and recommend and implement technology solutions that align with organizational goals.
• Ensure data security: Implement and enforce data security measures, including user access controls, backup systems, and disaster recovery plans.
• Stay up-to-date with technology trends: Continuously expand your knowledge of emerging technologies, industry best practices, and IT advancements to enhance the effectiveness of the organization's IT infrastructure.
• Collaborate with vendors and external partners: Liaise with third-party vendors and external partners to procure hardware, software, and services and ensure smooth integration and operation of IT systems.
• Maintain inventory and asset management: Track and manage inventory of hardware, software licenses, and other IT assets.

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Familiarity with Google Workspace, Microsoft Azure, Microsoft Endpoint, Github, Atlassian Jira and Confluence, Mattermost, Zoom.
• Proven experience as an IT Specialist or similar role, demonstrating a strong understanding of computer systems, networks, and software applications.
• Proficiency in operating systems (Windows, macOS, Ubuntu Linux) and familiarity with network protocols and technologies.
• Strong troubleshooting and problem-solving skills to diagnose and resolve technical issues efficiently.
• Knowledge of IT security principles and best practices.
• Excellent communication and interpersonal skills to effectively collaborate with users, team members, and external partners.
• Ability to work independently and manage multiple tasks simultaneously.
• Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA) are a plus.
• AWS and GCP experience are a plus.

Hourly salary range: $36 - $48/hour. Compensation is commensurate with experience and qualifications. 

Benefits:

• Equity and 401k
• Unlimited PTO
• Parental leave
• Health, dental, and vision insurance for employees and dependents
• Long-term and short-term disability

 Employment Terms:

To conform to U.S. Government aerospace technology export regulations (EAR / ITAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the U.S. and to complete the required employment eligibility verification form upon hire. Employer provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, employer complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Employer expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of employees to perform their job duties may result in discipline up to and including discharge.