It Specialist

Join Shingle Springs Band of Miwok Indians and take advantage of the amazing employee benefits we offer!
The Shingle Springs Band of Miwok Indians is a federally recognized Indian tribe that protects and enhances the quality of life of its members by preserving, protecting and promoting its history, culture and traditions; promoting self-sufficiency and a strong work ethic; exercising the powers of self-government and sovereign immunity; while providing social, health, economic and educational resources, opportunities and services that contribute to the well-being of the tribal community and the community surrounding it.

• Fantastic Health Insurance package that is free to full time employees (90% employer paid for dependents)
• Free Dental, Vision, and Group Term Life insurance ($50K)
• Up to 5% employer match on 401K
• 12 sick days and 3 weeks of paid vacation per year
• Reimbursement of up to $60 per month for gym/health club memberships

POSITION SUMMARY
The IT Specialist is under the direct supervision of the SSBMI IT Director and the indirect supervision of the TANF Executive Director. The incumbent is responsible for installing, modifying, and making minor repairs to computer hardware and software systems, and provides technical advice and support to system users.
SPECIFIC RESPONSIBILITIES

1. Identifies and procures the hardware and software needed to satisfy user requirements.
2. Installs hardware and peripheral components such as monitors, keyboards, printers, and drivers on users' premises.
3. Loads appropriate software packages such as operating systems, networking components and office applications.
4. Assists in the customization and adaption of existing programs to meet user requirements.
5. Provides telephone, in-person, and online support to end-users.
6. Coordinates activities with network services and information system groups.
7. Provides updates, status, and completion information to manager and/or users, via voice mail, email, or in-person communication.
8. Refers major hardware problems to service personnel for correction.
9. Maintains user network and building access accounts.
10. Connects users to networks and provides initial training in facilities and applications.
11. Administers e-mail and anti-virus systems.
12. Maintains inventory and assets.
13. Assists in research and procurement of computer accessories and supplies.
14. Supports SSBMI IT Department with special projects as needed.
15. Collaborates with SSBMI IT Department and remains updated on internal processes.
16. Tribal Assistance System (TAS) internal database user and technical assistance provider for TANF staff.
17. Other duties as assigned.

MINIMUM QUALIFICATIONS

1. BS degree in Computing Sciences or equivalent. Credit will be given to candidates who do not have the relevant degree but can demonstrate equivalent work experience, with 2-4 years of experience.
2. Trade certificates in related areas are a plus.
3. Problem Solving - the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
4. Customer Service - the individual manages difficult customer situations, responds promptly to customer needs, and solicits customer feedback to improve service.
5. Oral Communication - the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts meetings.
6. Quality Management - the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
7. Planning/Organizing - the individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.
8. Adaptability - the individual adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events.
9. Dependability - the individual is consistently at work and on time, follows instructions, responds to management directions, and solicits feedback to improve performance.
10. Safety and Security - the individual actively promotes and personally observes safety and security procedures, and uses equipment and material properly.

PREFERRED QUALIFICATIONS

1. Experience with SentinelOne, Brivo, TAS, O365, MS Great Plains, Progeny, Fortinet, vmWare, ConnectWise, and A/V systems preferred.
2. MS degree in Computing Sciences or equivalent.

DRUG SCREEN
Shingle Springs Band of Miwok Indians requires the successful completion of a drug screening of all potential Tribal employees prior to being hired. The Tribe recognizes that the State of California has legalized the use of marijuana. The Tribe is located on federally owned trust land and complies with federal laws. Therefore, marijuana use is prohibited, and all drug tests will include a screening for THC.
Shingle Springs Band of Miwok Indians recognizes a zero-tolerance drug and alcohol policy, and employees will be required to sign a Consent to Drug and/or Alcohol Testing. Employees may be selected for alcohol / drug testing upon reasonable suspicion, and upon any/all accidents.
BACKGROUND CHECK
Candidates for this position will be subject to criminal and character background checks and fingerprinting prior to being hired. Verification of previous employment and education will also be conducted after the interview if an offer of employment is being considered.
CONFIDENTIALITY
Confidentiality is an absolute requirement for this position and is cause for immediate termination if not followed to the highest standard.
INDIAN PREFERENCE
Preference in hiring is given to the most qualified applicant. However, when candidates for an open position are determined to be equally qualified, Native American candidates will have preference for hiring purposes. This means that if the qualifications of the best candidates are comparable, the Native American candidate is given preference. The following order of preference shall be adhered to when hiring: (1) Members of Shingle Springs Band of Miwok Indians members; (2) Spouses or domestic partners (certified through Tribal Court or the State of California) of members of Shingle Springs Band of Miwok Indians; 3) Parents of children of the Shingle Springs Band of Miwok Indians; 4) All other documented Native Americans; 5) All other applicants in accordance with Title 25, U.S. Code, Section 472 and 473. Applicants claiming Indian preference must submit verification of Indian eligibility.