It Service Desk jobs in Carrollton, TX

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IT SERVICE DESK MANAGER

Manage and provide leadership in the day-to-day End User Computing/Service Desk operations and ensure SLAs are being met. Coaches and mentors System Administrators and Service Desk agents; assesses and records their performance to...

CompanyRanda Corp
AddressDallas, TX
CategoryInformation Technology
Job typeFull-Time
Date Posted 2 months ago See detail

IT Service Desk Manager

Randa Corp

Dallas, TX

Manage and provide leadership in the day-to-day End User Computing/Service Desk operations and ensure SLAs are being met. Coaches and mentors System Administrators and Service Desk agents; assesses and records their performance to...

IT Service Level Manager (Mission Critical)

Caterpillar

Irving, TX

This position monitors Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) on a daily/weekly/monthly basis. Works with appropriate application teams, infrastructure teams and suppliers to understand service deliv...

Service Desk Analyst

Omni Hotels Resorts

Dallas, TX

Rapidly respond to online and phone inquiries from properties Provide support on all IT and computer systems within the organization Assist in monitoring all computer systems within the organization that are operational throughout...

IT Help Desk Technician II

Stellantis Financial Services Us

Addison, TX

Handles escalation calls from the Help Desk Technicians when assistance is needed. Refers complex situations to Team Manager or Network Team. Assigns trouble tickets in a timely manner and monitors tickets are being assigned corre...

IT Help Desk Technician II

Stellantis Financial Services

Addison, TX

Handles escalation calls from the Help Desk Technicians when assistance is needed. Refers complex situations to Team Manager or Network Team. Assigns trouble tickets in a timely manner and monitors tickets are being assigned corre...

IT Service Management Professional

Corelogic

Dallas, TX

Use and update knowledge management repositories (Atlassian's Confluence). Analyze simple to moderate issues and determine appropriate course of action. Escalate complex problems to team leaders and other executives. Aid in compli...

Associate Service Desk Engineer

Triumph Financial

Dallas, TX

Receiving and responding to customer inquiries and requests via phone, email, or chat. Providing technical support and assistance for hardware and software issues. Troubleshooting basic problems with computer systems, applications...

Ivanti Service Desk Management Suite Analyst / Engineer

Rovust

Dallas, TX

The Candidate will work primarily self-driven but as part of a team under the direction of the ITSM manager.3. Success will be measured regarding the ability to configure, integrate, and optimize the Ivanti tool within the enterpr...

Sales Executive II (IT Services / Digital Transformation)

Hashmap

Plano, TX

$99,100 - $229,400 a year

Generate, contribute, track, and manage new sales and account plan information. Drive the entire sales cycle from initial customer engagement to closed sales. Prospect potential customers using various direct methods such as calli...

Service Desk Agent

Smile Brands

Plano, TX

$25 an hour

Provides Level 1 technical support via telephone to clinical and business end-users experiencing issues with connectivity, telephony, software, hardware, peripherals, and smart devices. Leverages the IT ticketing system to documen...

IT Level II Help Desk

Remington Hotels

Dallas, TX

Work with associates to understand technology requirements and identify effective/expedient solutions. Provide excellent customer service to users. Identify, diagnose and resolve level one problems with hardware, software, network...

IT Level II Help Desk

Remington

Dallas, TX

Work with associates to understand technology requirements and identify effective/expedient solutions. Provide excellent customer service to users. Identify, diagnose and resolve level one problems with hardware, software, network...

IT Analyst / Help Desk

Symbiotic Services

Dallas, TX

Fields incoming problem requests from clients via telephone, e-mail, and in person.. Prioritizes and schedules problem resolution, escalating when necessary.. Documents the support request process thoroughly.. Performs Microsoft A...

IT Help Desk Technician

Fortis Payment Systems Llc

Plano, TX

Serve as the first point of contact for employees seeking technical assistance over the phone, email or Teams. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Changing configurations, settings...