It Service Desk Technician Ii

NerdsToGo Service Desk Technician
Why Propelled Brands and NerdsToGo
We are a growing company that offers a collaborative, caring, and progressive work environment. We provide the tools and training needed to be successful. We have fun, but work hard to support each other and our growing number of franchisees. Join us for a career - not a job!
What We Offer
Our robust Total Rewards package includes:

• Competitive Pay
• Insurance - Medical, HRA, FSA, Dental, Vision, Life, Disability
• Retirement Savings - 401k plan with company match up to 6%
• Generous Paid Time Off - Paid parental leave, holidays, paid parental leave, and PTO starting at 3 weeks
• Engagement and Wellness Programs
• And much more!

About the position

• This position is responsible for providing comprehensive IT support to the NerdsToGo franchise network, focusing on resolving service tickets, managing internal Microsoft 365 and Google systems, ensuring a high level of customer satisfaction.
• This role assists franchisees and their employees in solving technical/IT issues and trains them to become self-sufficient in addressing future challenges.
• This position supports the Operations Team and overall business objectives of NerdsToGo by fostering strong franchisee relationships and ensuring efficient and effective use of technology resources.

The Ideal Candidate
Prior ConnectWise Manage and RMM experience preferred

• Has experience in network or systems administration or relevant coursework
• Is familiar with administering and configuring firewalls from various vendors including Watchguard, Arista, and Cisco
• Familiarity with VLANS and subnetting
• Knowledge of TCP/IP and data protocols

What We Need
Education/Experience/Certifications

• Previous experience working in a Service Desk/helpdesk environment
• Bachelor's degree in technology field preferred
• Certifications from Microsoft, CompTIA, Cisco preferred
• CompTIA A+ Certification preferred

Key Competencies

• Ability to prioritize and multitask
• Deadline and detail-oriented
• Strong troubleshooting and critical thinking skills
• Must be able to work independently or as a team with little to no supervision and adhere to specific scope and confidentiality requirements
• Above average communication skills, in both written and verbal form

EEO Statement
Propelled Brands values diversity and inclusion because it brings richness and strength to our business. We envision diversity as encompassing an individual's unique characteristics and experiences, including not only race, gender, ethnicity, age, religion, disability, national origin, and sexual orientation, but also personality, gender expression, military status, mental health, educational and career backgrounds, and other life experiences. We know that supporting and building diversity is the right thing to do for our employees, our franchisees, our franchisees' teams, and our stakeholders.
Compensation: $50,000.00 - $63,000.00 per year
We are Propelled Brands™
Our family of brands includes FASTSIGNS®, NerdsToGo®, MY SALON Suite® and Salon Plaza®, all of which have found tremendous success in their respective industries.

• FASTSIGNS is the leader in the $29 Billion sign industry.
• NerdsToGo is a growing franchise organization in the IT services business.
• MY SALON Suite and Salon Plaza are a principal leader in the rapidly growing salons and beauty services sector and are on the way to becoming one of the nation's largest salon suite franchisors.

With our resources, guidance, and support, they are all poised for even brighter futures after joining Propelled Brands.
Our Vision
While there are endless paths to get there, there's only one direction we know.
Forward.
It's the way we think.
It's the way we grow.
Business to business.
People to people.
We help franchises chart their path based on their unique position, momentum and purpose. And while every path is strategically set, it's the support and guidance we offer each franchisee along the journey, that ultimately arrives at success.
A brand propelled, is a brand that knows where it's going and exactly how to get there.
Propelled Brands values diversity and inclusion because it brings richness and strength to our business. We envision diversity as encompassing an individual's unique characteristics and experiences, including not only race, gender, ethnicity, age, religion, disability, national origin, and sexual orientation, but also personality, gender expression, military status, mental health, educational and career backgrounds, and other life experiences. We know that supporting and building diversity is the right thing to do for our employees, our franchisees, our franchisees' teams, and our stakeholders.