Address
Form of workJob Summary
This role will provide excellent customer experience as part of all business services available to the local organisation and will collaborate with and support other local teams across SKNA.
Primary Duties
Requirements
Job Qualifications
About Smurfit Kappa
Smurfit Kappa is a FTSE 100 company and one of the leading providers of paper-based packaging in the world, with operations in 23 European countries and 12 countries in the Americas.
EEO Statement
Smurfit Kappa is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, age, marital status, disability, genetic information, status as a Vietnam Era, disabled veteran, special disabled veteran, Armed Forces Services Medal Veteran, recently separated or other protected veteran. Smurfit Kappa also complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination in places where Smurfit Kappa operates.
Our vision is to be a globally admired business, dynamically delivering secure and superior returns for all stakeholders.
This role will provide excellent customer experience as part of all business services available to the local organisation and will collaborate with and support other local teams across SKNA.
Primary Duties
- Deliver day-to-day activities for Incident Management, Request Management, Service Desk processes,
- while following the documentation available to support these activities
- Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed Service Level Agreements (SLAs)
- Complete relevant training on the execution of all in scope processes and procedures
- Recommend and where applicable deliver continual improvements to operational procedures
- When assigned, deliver project work, to defined timelines and budget
- Complete tasks on handover and implementation of new Service Excellence ways of working from GIS
- Transformation into day-to-day operations
- May be assigned to other projects and duties
Requirements
Job Qualifications
- Experience in a Service Management role or end-user support role in a fast paced industrial or manufacturing industry; essential
- Practical knowledge of IT Service Management systems and processes, and the associated frameworks, e.g. ITIL or similar; essential
- Experience of dealing with customers, providing both telephone and remote virtual desktop support; essential
- Service performance measurement and reporting skills; essential
- Experience of communicating effectively and working as part of a team; essential
- Good business communications skills in English and local language; essential
- Basic knowledge of Networking, WAN and LAN technologies; essential
- Technical knowledge of client and server OSs (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, O365); essential
- Knowledge of Backup Restore Processes; essential.
- Ability to drive to SKNA locations.
- Experience of working at a local, regional, and global level, and understands the benefits and opportunities within this environment.
- IT Operating Model change experience; desired
About Smurfit Kappa
Smurfit Kappa is a FTSE 100 company and one of the leading providers of paper-based packaging in the world, with operations in 23 European countries and 12 countries in the Americas.
EEO Statement
Smurfit Kappa is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, age, marital status, disability, genetic information, status as a Vietnam Era, disabled veteran, special disabled veteran, Armed Forces Services Medal Veteran, recently separated or other protected veteran. Smurfit Kappa also complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination in places where Smurfit Kappa operates.
Our vision is to be a globally admired business, dynamically delivering secure and superior returns for all stakeholders.
