It Operations Manager

Title:- IT Operations Manager

Location: Once a Month onsite in Bakersfield, CA

Duration: Long Term Contract

Client: Kern Health

Job Description-

The IT Operations Manager is responsible for assisting the Director, Information Technology (IT) Operations in the development and execution of a comprehensive centralized technical analysis and technical infrastructure for the organization. The IT Operations Manager will lead a highly talented team of multi-disciplinary resources that are responsible for systems, security and communications networks for the organization. The IT Operations Manager must be capable of drawing sound conclusions; interpret and follow detailed and precise written and oral instructions; prepare clear, complete and concise reports for review; supervise, evaluate, and develop (technically and professionally) assigned staff; and have the ability to work well and effectively communicate with people of within and outside the Department, including vendors, partners and contractors.

Essential Duties and Responsibilities:

Leadership

Provide leadership and management over the centralized System and Network team employed by the Company to include the review of any technical strategies, designs, and implementations, various initiatives and ensure adherence to the short and longer-term technical roadmap. This would include and not be limited to testing, scheduling and implementing, in a timely fashion, patches, updates, upgrades, and enhancements to all systems (including user systems) and networks. Establish and maintain processes and procedures to address aging/ "end of life" technologies.

Provide strong technical background, project management skills, and related abilities to facilitate and execute multidiscipline projects and teams in accomplishing corporate goals and objectives. Maintain responsibility for monitoring and reporting IT budgets and spend.

Adhere to department and corporate strategy provided by Senior Leadership. This would include and not be limited to availability, performance, optimization, security, compliance and resiliency.

Assist in the creation of department strategy through collaboration with Senior Leadership on research, planning, resource management, and reviewing technical and operational roadmaps. Identify, evaluate and recommend tools that will support optimization/automation.

Alignment of department and corporate strategy and lead analytics, identify or evaluate alternatives, define, and implement proposed changes through process design with cause and effect on overall systems. Coordinate and collaborate with KHS resources and external vendors for procurement. Monitor and manage contract performance.

Planning, coordinating, and monitoring the progress of technology projects to ensure their ongoing alignment with business goal through collaboration with stakeholders.

Coordinates with the Project/Technical/Resource Managers and participates in project planning and assists with project and budget schedules, planning, and tracking.

Establish, maintain, and promote consistent methodology for standards and provide operational and analytical improvements for validation of process flows, compliance, and audits. Regularly review and update policies to address changing technology, regulatory compliance and security requirements.

Build, manage, and energize team members with a proven focus on delivering business results with excellent customer service. Lead the evaluation and acceptance of technology related acquisitions that rely on and/or impact IT systems and networks.

Provide leadership for IT in making effective and efficient use of financial resources through business and financial plans, and ability to implement standard practices in business administration, management, human resources, and GAAP.

Ensure proper management of the teams' fiscal activities; assists in the development of budget; manages contracts; establishes and maintains procedures and systems for accurate and timely reporting on fiscal activities.

Engages in team and department resource planning and work models, performs special projects and other duties as assigned.

Communication

Establishes and maintains cooperative working relationships with internal and external customers to solve operational technology issues related to systems, network, and in support of service delivery capabilities of the help desk. Collaborate with KHS departments to appreciate and address their current and forecasted needs.

Effectively communicate questions, discrepancies, or issues to Management for immediate resolution.

Create and establish collaborative and interactive work efforts and projects in support of business and technical configuration efforts.

Develop tools and programs to support daily management activities ensuring that system and network changes and daily operations are implemented correctly and effectively.

Create, implement, or support all systems and network management policies and procedures.

Technology

Create technical policies and procedures, and works as, or with, a Project Manager on project cost, resource estimation, tasking, and timely project completion.

Manage and continually maintain updated and tested policies, procedures and protocols for demonstrably effective Backup and Recovery, Disaster Recovery, and Business Continuity in a fashion he addresses the needs of the Enterprise. This will include documented procedures, action plans, play books, test plans, training, communications strategies and responding to regulators on this topic.

Manage and continuously improve the processes for the organizations' incident management system providing timely service level agreements (SLA) with internal and external departments/vendors. This would include the curation and maintenance of Service Offerings for the Ops Team.

Leverage database technologies to create data analytics and reporting in order to gather, review and prepare statistical data in such a manner as to recommend operational changes using technology. For example, compiling charts, tables or graphs to demonstrate Return on Investment (ROI) or efficiency gains.

Manage a centralized technical infrastructure for a systems and network team that creates, modifies, and updates systems and network changes in support of operational business decisions.

Create and establish data driven analytics oversight of the organizations technical infrastructure and activities to ensure accurate and effective system and network operation.

Establish, assist, or monitor technical and business audits of the technical infrastructure to ensure proper configuration, operational processing, security, or related business and technical needs.

Ensure that system and network changes are recorded for historical purposes, integrated with the company change management, and executed in accordance with business design and requirements.

Manage documentation and test services over assigned functional areas to ensure successful change management to include but not limited to new system or application implementations; upgrades; or decommissioning.

Analyzes proposed changes of product or process design to determine effect on overall system; business impact; or human resources; and coordinates recording of modifications for change management control.

Responsible for training staff on technology software or hardware to include but not limited to policies, procedures, operations, and oversight.

In coordination with department and business leaders, analyze and elicit process improvement opportunities through software automation while assisting business disciplines to mature through standard operational practices.

Provides escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery. Performs complex software/hardware troubleshooting, patches and re-installations in cooperation with the Help Desk and in accordance with established Service Offerings.

Leverage Active Directory for the organization access control system to maintain a sound security and control policy for user access.

Manage and perform audits in the following areas: user management; user security; license management; asset management; and physical security.