It Operations & Help Desk Supervisor

About Grace
Grace Church School is a JK–12, co-ed independent school located on two campuses in downtown New York City.  An Episcopal school, welcoming children of all faiths and of none, Grace believes in the inherent, precious dignity of every individual and seeks to provide an outstanding education worthy of our common humanity.
Grace is a school of big ideas.  Our structured curriculum promotes academic excellence through a pedagogy of joy:  an approach that reflects our belief that stress isn’t the fuel of academic achievement but that joy is, and that students learn best when motivated by delight, wonder, curiosity, and purpose.  We work hard to nurture a culture of dignity and belonging, believing that the strength and diversity of the school enhances every aspect of our program, and we seek to foster in each student skills of intellectual excellence and habits of ethical virtue.  Grounded in tradition, the school remains ever open to innovation, looking to the best research on the science of learning and the craft of teaching to advance the timeless values and aspirations of our mission. 

 Grace at a Glance
Enrollment:  783 students
Students of Color:  39.4%
Percentage of Students Receiving Financial Aid:  25%
Student-Faculty Ratio: 7:1

 
About the Position
The IT Operations & Help Desk Supervisor will oversee all Help Desk operations and support infrastructure operations.  Grace Church School has two campuses, one at 86 Fourth Avenue and the other at 46 Cooper Square, and this position will be the primary point of contact for infrastructure operations at 46 Cooper Square, Reporting directly to the Senior Director of IT Infrastructure, the IT Operations & Help Desk Supervisor will also be the backup point of contact at 86 Fourth Ave. The IT Operations and Help Desk Supervisor will directly manage a three person, Help Desk staff (one of whom shares instruction, training and other Technology Department duties).

The IT Operations and Helpdesk Supervisor will be responsible for:

• Supervision of Help Desk process and Help Desk personnel, meeting regularly and filling in with support when needed
• Ongoing monitoring of IT Infrastructure and helpdesk performance and effectiveness
• The installation, maintenance and performance of firewalls, router, DNS, UPS and switches on both campuses
• AV coordination at 46 Cooper Square and all-school chapels
• Direct live streaming when needed
• Helpdesk and maintenance of Business Office /Blackbaud Financial Edge NXT
• Management and vendor coordination of classroom displays (IWB)
• Google Administration for Chromebooks and Jamf Administration for Apple products
• VoIP Management and vendor coordination of the telephone system at both campuses
• Coordination of summer hardware installations and upgrades
• License and warranty management
• Research and investigation into optimal operations systems and infrastructures
• Identifying training and professional development for gaining a mastery of all levels of optimal technology operations
• Implementing and maintaining all file-server setup and access
• Implementing and maintaining backups for all servers
• Networking of shared printers at 46 Cooper Square
• Mobile Device Management supervision
• Technology purchases on both campuses, Apple purchaser for both campuses
• Installation and removal of hardware as needed
• Maintenance of office and workshop areas at 46 Cooper Square 
• Coordination of delivery, setup and removal of infrastructure hardware
• Creating and maintaining an accurate visual display of all networks
• Coordination with Chief Communications Officer and Facilities Manager on network related issues
• Operations and Helpdesk Supervisor will consult and coordinate with Senior Director of Technology Infrastructure For Operations on all significant system issues
• Tasks identified by as needed by Senior Director of Technology Infrastructure For Operations and Chief Technology Officer

• A Bachelor’s degree
• Must be highly experienced in Macintosh operating system navigation, maintenance and troubleshooting as well as proficient with Windows OS and Server
• Proficient experience working with JAMF and Google administration
• Zendesk and chromebook familiarity. 
• Experience working in a school environment considered a plus

Compensation & Benefits
The expected salary range for this position is $70,000 - $90,000, commensurate with qualifications and experience.
We offer a comprehensive benefits package that includes: medical, dental, vision, life/disability, flexible spending accounts, generous 403(b) contributions with immediate vesting and access to $3100 in professional development funds per year beginning in your second year of employment
 

How to Apply

Applicants should submit a résumé and cover letter via the employment page of the school’s website. 

Grace Church School is an equal opportunity employer. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all students, staff, and faculty. At Grace we embrace the diversity of diversities in our community, and we welcome applications from candidates from all backgrounds. Candidates for the position should be willing to engage actively and thoughtfully within a school committed to academic and ethical excellence, one that honors the dignity of all

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