Address
Salary
Make a difference with a career in insurance
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.
If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.
Build your future with us
The Cincinnati Insurance Companies is looking for a Microsoft O365 Unified Communications and Collaboration (UCC) Operations Engineer. The ideal candidate will have broad Microsoft O365 experience with emphasis on Skype for Business/Microsoft Teams enterprise deployments. You will work closely with IT and business partners to design and deliver solutions across Microsoft Exchange Online, Teams, OneDrive, SharePoint Online, and Azure Active Directory. You will also coordinate with our Enterprise Voice Engineers for Teams integration with on-premises SBCs. All work will be done with technical guidance from a team lead and architect.
Starting Pay: The pay range for this position is $55,000 - $77,500 annually. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Be ready to:
- provide system support relating to technical issues involving Microsoft’s core O365 business applications including Teams, Azure AD, and Exchange Online
- execute migration and configuration of Microsoft Teams from a Skype for Business on-prem environment
- implement auto-attendants, dial plans, voicemail, and resource group features within Microsoft Teams
- assist with automation and scripting of team processes via Microsoft Powershell and Power Automate
- participate in on-call and after-hours support rotation for UCC services
- engage and collaborate with correct IT organizations while troubleshooting and resolving production incidents
- prioritize tasks and work semi-independently on weekly objectives
Be equipped with:
- professional experience or relevant education involving Microsoft Teams voice and Office 365 services
- professional experience in an O365 or UCC technology position
- familiarity with basic DNS, DCHP, TCP/IP, routing & switching, and subnetting concepts
- basic understanding of PKI concepts and x509 certificates
- experience with administration and operation of production IT systems in medium to large organizations
- familiarity with ITIL concepts in a professional setting and experience with enterprise service management software
- professional experience with Skype for Business 2016
- professional experience with Skype to Teams migration
- understanding of voice technologies: TDM, SIP, QoS, SBC, Codecs, Voice Recording and general IPT
- strong ability for scripting/automation using PowerShell
- good written and verbal communication skills
Experience with the following is preferred but not required:
- Microsoft SharePoint Online and OneDrive
- Enterprise PBX and/or VoIP systems
- Mobile Device Management (MDM) or Mobile Application Management (MAM) solutions such as MobileIron and Microsoft Intune/Endpoint Manager
- Experience with SAML SSO solutions, specifically via Active Directory Federation Servers or Azure Identity
- Working knowledge Office-365 and Microsoft Collaboration suites and experience in managing or administering
- Collaboration Technologies
Bring education or experience from:
- bachelor’s degree or greater, preferably in Information Systems, Information Technology, or Computer Science
- relevant Microsoft experience and education with professional practice accepted in lieu of college degree
Enhance your talents
Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.
Enjoy benefits and amenities
Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.
Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available.
Embrace a diverse team
As a relationship-based organization, we welcome and value a diverse workforce. We provide equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. .
