It Help Desk Tier 1

IT Help Desk Tier 1 - Evenings

Job Location Missouri - Wentzville, MO

Position Type Full Time

Pay: Up to $23hr

Experience: 3+ years of relevant professional experience

etrailer.com is seeking to hire an IT Help Desk Tier 1 to work Full-Time with benefits (medical, dental, vision, PTO, and 401k). Your schedule would be Monday-Friday 1:30 pm - 10:00 pm and can also vary based on the needs of the business. Work at our Wentzville, MO location. Be available for rotating, on-call shifts to respond to tickets submitted after business hours on time.

etrailer.com is the US's leading online retailer of trailer, towing, and RV accessories. We are not an ordinary e-commerce retailer. As the IT Help Desk Tier 1 your responsibility will be to help etrailer.com employees resolve computer hardware and software issues. The IT Help Desk Tier 1 will install computer hardware and software, update applications, troubleshoot issues and perform maintenance on desktops, laptops, iPads and thin clients.

Responsibilities:

• Supporting internal teams with technical support.
• Answer incoming tickets/emails/phone calls, clearly documenting all progress in ticket notes.
• Monitor ticket system for new and ongoing issues.
• Communicate the status of issues regularly, clearly, and efficiently.
• Solve technical tickets, documenting attempted and successful troubleshooting.
• Triage tickets and assign resources to them, carefully escalating to other resources.

Qualifications:

• Experience with hardware virtualization / Virtual Desktop Environment.
• Proficient with Microsoft Windows operating systems and Microsoft Office.
• Experience working in a team environment and collaborating with others.
• Strong problem-solving skills
• Technical documentation skills
• Customer-Focused Personality.

Education/Experience

• High school diploma or equivalent; additional certifications or coursework in IT-related fields are a plus.
• I.T. experience in a professional, technical, or customer support environment, supporting hardware and software; through phone, remote, and desk side support is desired.
• Problem-solving skills and the ability to work well under pressure.
• Organizational and interpersonal skills.
• Perform essential duties satisfactorily.

If interested apply today!